Mickey Kang

Experienced customer service professional when handling customer concerns, providing appropriate solutions and alternatives within the time limits, following up to ensure resolution in person as well as on calls and chats, keeping records of customer interactions, processing customer accounts and filing documents. Always followed communication procedures, guidelines and policies and always took the extra mile to engage customers. Strong marketing and sales experience with high regards in escalating within the company. Knowledgeable and certified in all levels of administration and management with an organization. An effective team player with a well-defined interpersonal, organizational, technical, problem-solving and management aptitudes. An articulate communicator, equipped with a strong ability to build and maintain positive working relationships.

• Internet savvy with technical issues
• Ability to research and analyze data effectively
• Strong ability to use standard business software and applications
• Exceptional attention to detail and interpersonal skills
• Knowledge of filing and updating records

• Over eight years’ experience in achieving customer service excellence
• Have worked on sales with focus on up-selling and maintaining client loyalty
• Have served as a product consultant with responsibility of personal sales targets
• Provided courteous and efficient service to a variety of customers in different settings