Mickayla Carlson
Saskatoon,SK
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
5
5
years of professional experience
Work History
Community Involvement and Related Work
Indigenous Business Students Society
09.2021 - Current
- Delivered memorable events that exceeded client expectations, leading to increased repeat business and referrals.
- Enhanced event experiences by meticulously planning and executing high-profile corporate gatherings.
- Cultivated lasting relationships with key industry partners, expanding the company''s network of reliable service providers.
- Spearheaded the development of new event concepts, resulting in unique offerings that set the company apart from competitors.
- Supported organizational growth by recruiting, training, and mentoring top talent in the events industry.
- Maximized attendee engagement by incorporating interactive elements and cutting-edge technology into event design.
Customer Service Representative and Facility Attendant
Leisure Services- City Of North Battleford
09.2019 - Current
- Bring out equipment, clean building, maintenance work, organize sports & games, tend to patrons, supervise building, and greet the public.
- Scan memberships, explain membership programs and create online documents.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Updated account information to maintain customer records.
Student Ambassador
Edwards School Of Business
10.2023 - 04.2024
- Increased student engagement by organizing and leading campus tours for prospective students and their families.
- Improved communication between students and university staff by serving as a liaison to address concerns and provide feedback.
- Promoted diversity and inclusivity on campus through involvement in multicultural events and initiatives.
- Strengthened the sense of community on campus by organizing social events and activities for fellow Student Ambassadors.
Playground leader
Parks & Recreation-City Of North Battleford
06.2019 - 08.2019
- Fostered a positive, inclusive environment by implementing anti-bullying initiatives and promoting kindness among peers.
- Promoted physical fitness and healthy habits among children through engaging daily activities and games.
- Improved communication between staff, parents, and children by establishing clear channels for sharing concerns or suggestions.
- Provided first aid assistance when necessary, prioritizing child safety at all times..
- Trained new Playground Leaders in policies, procedures, and best practices to ensure consistent quality across the team.
Education
North Battleford Comprehensive High School
Certificate in Indigenous Business Administration -
University of Saskatchewan
Saskatoon, SK06.2023
Bachelors of Commerce - Management
University of Saskatchewan
Saskatoon, SK04.2026
Skills
- Active Listening skills
- Partnership Building
- Marketing Communications
- Fundraising Strategies
- Resource Mobilization
- Social Media Management
References
References are available upon request
Languages
French
Professional Working
Timeline
Student Ambassador
Edwards School Of Business
10.2023 - 04.2024
Community Involvement and Related Work
Indigenous Business Students Society
09.2021 - Current
Customer Service Representative and Facility Attendant
Leisure Services- City Of North Battleford
09.2019 - Current
Playground leader
Parks & Recreation-City Of North Battleford
06.2019 - 08.2019
North Battleford Comprehensive High School
Certificate in Indigenous Business Administration -
University of Saskatchewan
Bachelors of Commerce - Management
University of Saskatchewan
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