Dedicated and results-oriented Supply Chain Professional with extensive experience in warehousing, transportation, personnel management, procurement, manufacturing, materials control, process control, and operational effectiveness. Demonstrates strong analytical and logical thinking skills, coupled with a proven ability to solve problems in fast-paced, time-sensitive environments. Creative and adaptable, effectively develops and communicates actionable plans to overcome challenges. Excellent communicator with exceptional negotiation and persuasion skills, focused on driving successful outcomes.
Overview
27
27
years of professional experience
Work History
Distribution Center Manager
Kuehne + Nagel
12.2024 - 04.2025
Managed a contract logistics facility servicing Amazon and UNIGLO accounts.
Inspired and led a team of 3 Operations Managers and 98 staff members, providing coaching, mentorship, and performance feedback to create a highly engaged workforce.
Directed and monitored daily operations in a fast-paced environment, reviewing and adjusting priorities to ensure efficient completion of the daily workload.
Led compliance with operational and safety policies as the Management Representative on the Joint Health and Safety Committee, facilitating regular 5S audits and training sessions.
Fostered effective communication with customers and staff, proactively addressing concerns and complaints to maintain high levels of satisfaction.
Increased facility throughput by 9% through layout optimization and revision of Key Performance Indicators (KPIs) across all areas.
Introduced weekly, monthly, and quarterly business reviews with all stakeholders to enhance operational transparency and accountability.
Increased the Full-Time Equivalent (FTE) ratio by 15% and generated a 20% savings on the labor budget.
Implemented inventory management practices that minimized stock discrepancies and improved the order fill rate by 5% through meticulous tracking and increased auditing.
Location General Manager
Rona Distribution
05.2020 - 10.2024
Responsible for all aspects for a dedicated 1.3M sq ft Distribution Center and Lumber Yard servicing Western Canada.
Spearheaded network facilities, achieving key metrics: dock-to-stock in 7 hours, fill rate of 99.5%, and inventory and picking accuracy of 99.9%.
Served as site project manager for the consolidation of a 350,000 sq ft warehouse and a 40-acre lumber yard into the facility, successfully meeting all timelines without business disruption.
Implemented voice picking technology in the Unit Pick and Full Case departments, resulting in a 24% decrease in store claims and maintaining accuracy at 99.9%, along with a new auditing process.
Coordinated inventory management processes, reducing obsolete inventory by 25% and improving cycle count accuracy to 99.9% on 36,000 SKU’s using Blue Yonder WMS.
Introduced Enhanced Labor Scheduling (ELS) to increase internal throughput by 15% without additional labor, enabling standardized KPI comparisons among associates.
Managed all financial aspects of the facility, including budgeting, reforecasting, P&L, accounts payable, and accruals.
Supported the development of Standard Operating Procedures (SOPs) and process optimization initiatives to minimize errors and maximize output.
Led the development and implementation of KPIs to track productivity, quality, safety, and order fulfillment, promoting accountability across teams.
Achieved a 19% increase in associate engagement and a 14% improvement in management efficiencies through positive communication strategies and team-building initiatives, with 95% survey participation.
Enhanced employee retention by implementing recognition programs and fostering a professional work environment supported by an open-door policy and hands-on leadership.
Conducted labor market research to adjust salary structures, resulting in a 23% reduction in turnover rate.
Revised transportation delivery schedules to increase load cube by 16%, resulting in a 30-minute decrease in loading time.
Renegotiated import demurrage and storage charges, yielding $1 million in savings.
Energized cross-training initiatives across departments to create a flexible labor pool in line with DC strategy.
Provided guidance to supervisors and managers on performance management, interviewing techniques, conflict resolution, appraisal reviews, and progressive discipline.
Overhauled onboarding processes for new associates, resulting in a 20% performance increase during the first four months.
Championed a safety-focused work environment, reducing work-related accidents and injuries by 35% during tenure.
Led the modification of picking zones to improve store-friendliness, increasing dock-to-shelf time by 22%.
Introduced regional town halls with all stores to improve service levels and foster a cohesive team environment.
Collaborated with cross-functional teams to enhance supply chain processes, ensuring timely product delivery to stores.
Director of Operations Western Canada
Congebec Inc
09.2016 - 05.2020
Oversaw operations for 5 multi-temperature facilities and 1 manufacturing processing plant.
Led operations for all new client proposals, including pricing, onboarding, data analysis, forecast accuracy, and relationship building.
Developed an analytics-driven scheduling system that optimized machine utilization, resulting in a 25% increase in output capacity.
Reduced manpower requirements by 15% and overtime by 55% while increasing production by 12% through the implementation of Voxware and an incentive program.
Successfully passed BRC audits with an AA grade across three locations.
Achieved a 40% reduction in Overages, Shortages, and Damages (OS&D) in the first year by implementing a recognition program.
Managed all Hazard Analysis Critical Control Point (HACCP) training and audit compliance procedures.
Updated safety practices to align with new environmental policies, standards, regulations, and laws, resulting in a 50% reduction in Workers' Compensation Board (WCB) claims.
Oversaw the overall budget for the region, including reforecasting, reporting variances and reasons, and creating a communication process to achieve budget goals.
Achieved a 100% bonus for each facility, a milestone that had not been reached in 11 years.
Increased capacity at the Calgary facility by 8% by redesigning rack configurations to meet customer needs.
Served as project lead for planning and overseeing a 10,500-pallet expansion in an 80,000 sq ft facility, reporting directly to the executive team.
Managed preventative maintenance for Material Handling Equipment (MHE) and building management system software to monitor critical systems and optimize energy efficiency for compressors.
Implemented a hiring training program and introduced a 3-months evaluation for all top rate hourly worker’s rate.
Mentored 3 Supervisors who were promoted to Operations Manager.
Distribution Center Manager and Wholesale Manager
Vanfax (Div. of Belron Canada)
07.2011 - 09.2016
Accountable for all aspects for a dedicated DC servicing 15 warehouses, 60 retail service centers who in turn service 1500 independent customers in Western Canada and Wholesale Operations for Southern Alberta.
Responsible for 8 direct reports and 68 employees over 2 different shifts. (Sales, CSR, Drivers, Material Handlers, Maintenance).
Increased employee engagement from 71% to 83%, the highest in the organization.
Turned the new DC around from a poor performing facility to setting new standards within the Belron infrastructure.
Conducted strategic analysis of distribution center, warehouse, and service center inventory stocking rules, leading to increased inventory levels and a reduction in buyouts by $300,000 per year.
Served as the regional leader of a cross-functional team tasked with resolving customer issues, reporting directly to the president.
Developed the operating budget and capital expenditures (CapEx) for the region based on detailed forecasts, effectively managing distribution center and wholesale operations within budget parameters.
Reduced internal breakage by 22% and inbound damage by 15% in the first year by promoting proper handling techniques and improving curve code accuracy.
Implemented a direct rush service from the distribution center to independent customers, increasing resale volumes by 15% and improving service levels.
Redesigned shipping crates to increase crate density by 20%, reduce outbound freight by 15%, and decrease crate return freight by 25% (a $1.8 million project with a 36-month ROI).
Revised the delivery schedule to ensure all warehouses received two transfers per week, increasing availability to 98%.
Served as a member of the North America Supply Chain Steering Committee, focusing on cross-border distribution from Canada to the Northwest U.S.
Introduced local supplier audits to ensure compliance with supplier expectations, resulting in improved adherence to product quality and packaging standards.
Production Manager Calgary DC
RONA DISTRIBUTION
01.2010 - 07.2011
Accountable for the day-to-day operations of 3 dedicated warehouse over 620,000 sq ft, 2 Seasonal warehouse and contact between the 3PL facilities.
Schedule the daily workload of over 65 employees in 3 different facilities over 2 different shifts. During our high season I would be responsible for 90 employees.
Responsible for making sure on average 54K lines per week are shipped to our customers on time and an order accuracy of 99.1%.
Manage the daily movement of all inventories between the 3PL facilities and Rona.
Increased the picking productivity by 5% by improving picking process and order flow.
Inventory accuracy of 99.91% on 61M inventory and 38,000 SKU’s.
Developed regional reports, tools and processes for production planning, inventory management and replenishment/distribution that were rolled out for standardized use on a national level.
Contributed to the implementation of the toolbox meeting program which reduced the number of lost time accidents by 20%.
Western Region Distribution Manager
HENRY SCHEIN – CANADA
12.2005 - 12.2009
Accountable for supply chain functions and the day-to-day operations of 2 distribution centers within Western Canada (Dedicated and 3PL, Union and Non-Union).
Project lead for the setup of the Calgary DC to FDA standards from business plan to completion.
Developed annual operating budgets for the region in support of the corporate financial goals and responsible for P&L management.
Project lead for the implementation of the JD Edwards and WCS for the entire distribution team across Canada.
Negotiated all transportation rates for LTL and FTL loads within Canada.
Achieved 98% or greater of all KPI’s, goals and objectives for the region.
Calgary DC achieved the quarterly award for the best DC within the organization for 3 quarters running. 25 DC’s worldwide.
Decrease the Cost Per Line by 15% while increasing productivity by 10% by the introduction of voice pick and process improvement.
Achieved 99.93% inventory and location accuracy for Cycle Counts and Inventory test counts.
Instrumental in Calgary DC achieving over 1000 consecutive days without a lost time accident and still going (company record).
Negotiated the renewal of the collective agreement for Vancouver DC.
Closed the case pick facility in Vancouver with saving in excess 700k per year.
Distribution Centre Manager
LYRECO OFFICE PRODUCTS
11.1998 - 12.2005
Responsible for all aspect of a dedicated Distribution Centre serving Western Canada.
Oversee day-to-day operational requirements, while ensuring that the short- and long-term objectives of quality, efficiency and inventory were met.
Streamlined the Pick and Pack process which increased productivity in Warehouse by 20% while maintaining a 0.4% customer complaint ratio.
Calgary DC retained the best DC in North America for the best percentage gain over the KPI's expectations for 17 quarters in a row.
Accountable for all aspects of inventory control cycle counting, FIFO, vendor performance/negotiations and a fill rate of 99% on 6000 products.
Implemented next day delivery service for Western Canada via road without flying any orders.
Responsible for 35 dedicated vehicles in four major centers and same day service in Calgary.
Implementation of SAP Operating system (WMS).
Reduced staff turn over to less than 6% by implementing an incentive program.
Responsible for 85 employees, Warehouse, Drivers, and Administrative.
Skilled in customer service, order tracking and billing; interacting with customer and resolve problems with tact and professionalism.
Manager of the local ISO 9002, 14001 and all internal audits.
Work closely with our suppliers and contract manufacturers to build strong relationships and ensure that the quality requirements of the company are met.
Education
P Log designation -
Bachelor’s degree - management
University of Cranfield, The Center for Logistics and Transportation
Diploma in Professional Competence - National and International Road Haulage Operations (Fleet Operations Management License UK)
Six Sigma Black Belt Certificate -
Various Leadership Courses, Creating a Strong Leadership, Setting Performance Goals and Expectations, Recognizing Employee Performance, Managing High Performance Teams, Leadership Development for Managers, Financing for Supply Chain Management and Lean Logistics, ISO 9002 Continuous Improvement
Coursework
Various Leadership Courses
Creating a Strong Leadership
Setting Performance Goals and Expectations
Recognizing Employee Performance
Managing High Performance Teams
Leadership Development for Managers
Financing for Supply Chain Management and Lean Logistics
ISO 9002 Continuous Improvement
Timeline
Distribution Center Manager
Kuehne + Nagel
12.2024 - 04.2025
Location General Manager
Rona Distribution
05.2020 - 10.2024
Director of Operations Western Canada
Congebec Inc
09.2016 - 05.2020
Distribution Center Manager and Wholesale Manager
Vanfax (Div. of Belron Canada)
07.2011 - 09.2016
Production Manager Calgary DC
RONA DISTRIBUTION
01.2010 - 07.2011
Western Region Distribution Manager
HENRY SCHEIN – CANADA
12.2005 - 12.2009
Distribution Centre Manager
LYRECO OFFICE PRODUCTS
11.1998 - 12.2005
P Log designation -
Bachelor’s degree - management
University of Cranfield, The Center for Logistics and Transportation
Diploma in Professional Competence - National and International Road Haulage Operations (Fleet Operations Management License UK)
Six Sigma Black Belt Certificate -
Various Leadership Courses, Creating a Strong Leadership, Setting Performance Goals and Expectations, Recognizing Employee Performance, Managing High Performance Teams, Leadership Development for Managers, Financing for Supply Chain Management and Lean Logistics, ISO 9002 Continuous Improvement