Michelle Valdez

• Adhered to company food, safety, quality and sanitation policies.
• Developed and implemented strategies to enhance team performance, improve processes and boost results.
• Coordinated special events such as banquets or catering requests according to customer specifications.
• Investigated and resolved customer complaints concerning food quality and service.
• Monitored actions of staff and customers to uphold health and safety standards.
• Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
• Ordered necessary supplies from approved vendors to maintain adequate stock levels.
• Managed inventory levels, ordering supplies as needed to maintain stock.
• Served customers by phone to take orders and answer product or service questions.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Company Overview: Philippines

• Followed food safety regulations pertaining to sanitation, food handling and storage
• Cleaned and sanitized work areas, equipment, utensils, dishes and silverware
• Performed variety of duties related to food service
• Maintained order and cleanliness of work areas to conform with health codes
• Maintained professional demeanor during interactions with customers and coworkers
• Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area
• Set up, restocked and cleaned dining areas
• Followed staff performance and service standards to deliver consistent and positive customer experiences
• Acquired new skills to support team and further accommodate customer needs
• Received food orders from individuals and explained offerings
• Gathered ingredients and cleaned and cut food items to prep recipes
• Stored perishable food items in freezer or refrigerator to protect from spoilage
• Washed, peeled and cut fruits and vegetables to prepare for cooking or serving
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment
• Maintained clean and orderly appearance throughout kitchen and dining area
• Collaborated with team to deliver timely service of items