Michèle WIlby

Providing 5 star and white glove customer service while securing reservations and itineraries for guests. Assisted International VIP and High-Ranking Government officials in booking security level reservations. Trained in all reservation categories including our Loyalty program, Best Rate Guarantee. Troubleshooting and problem solving. De-escalation skills with an eagle eye for accuracy and continuity. Assisting Ovation and Virtuoso Travel Agents to secure reservations for their clientele, while solidifying report. Consistent high level statistics for Quality Assurance. Received numerous recognition awards for exemplary guest services, experiences and accolades.

Assisted companies in acquiring financing for their clientele. Cold calling to procure more business. Assisted in increasing our client's and corporate overall sales. Maintained weekly and monthly reports for progress. Assisted businesses in comprehension of client's credit ratings and portfolios. Assisted in capturing sales and increase revenue. Creating client pipelines and data-mining within Salesforce. Reporting back to Regional Management, President and Board of Directors.

Successfully managed portfolios for the Atlantic Pizza Huts, Maritime KFC/Taco Bell and Maritime Subway Restaurants. Acquired food and supply sales orders, troubleshooting and resolution of any issues encountered by our clients in an efficient and timely manner, so as not to impact their business flow and revenue. Ran daily reports, met daily deadlines while maintaining a proactive response to ensure my client's satisfaction. Built solid customer relations. Management recognized ability to ease colleagues stress and morale during challenging scenarios.