Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Quote
Timeline
Manager
MICHIAS SENAY

MICHIAS SENAY

Manager
Toronto,Ontario

Summary

I am an enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. I was a store clerk that possessed strong attention to detail and time management skills. I enjoy assisting customers in locating and selecting store items. I am also a hardworking person with a year in all aspects of store operations, including merchandising, cashiering, cooking, cleaning, stocking and assisting. In addition I am currently a dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. I am adaptable with a solid background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.

Overview

8
8
years of professional experience
2
2

Languages

Work History

Team Leader Manager

McDonald's
Toronto, Ontario
11.2017 - Current
  • Increased productivity and revenue streams through effective change management practices.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solution
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Kitchen staff- Cooking food under pressure in a very fast paced restaurant.
  • Janitor-cleaning the lobby, the windows, tables, counter and taking out garbage's
  • Product stocker- stocking most of the food and drink products when they're is delivery.And being responsible for the inventory.


Call Center Customer Service Representative

Kgs research
Toronto, ON
11.2019 - 05.2020
  • Resolved concerns with products or services to help with retention and drive sales.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.

Delivery Driver

doordash
Toronto, ON
03.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Adhered to safe lifting techniques to avoid injuries.
  • Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
  • Read maps, followed oral and written instructions and used GPS technology to make deliveries.

Bakery Associate

Scarborough Museum
Toronto, Ontario
01.2017 - 05.2017
  • Provided courteous and informative customer service in an open kitchen format
  • Established and maintained open, collaborative relationships with the kitchen team
  • Properly frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies
  • Creatively decorated cakes, cupcakes, tarts and pastries as well as special order items.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories.

Convenience store clerk

Afro convenience store
Toronto, Ontario
06.2016 - 05.2017
  • Emphasized fast, friendly customer service.
  • Stocked merchandise on display shelves and racks to provide good selection for customers.
  • Followed cash handling, inventory accountability and fueling station procedures as part of operations.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Promoted sales by merchandising products, completing recovery tasks and updating signage for special promotions.

Education

High School Diploma -

R.H King Academy
06.2018 - 06.2018

Skills

    Professionalism

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Interests

Video editing

Computers

Sports

Books

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Delivery Driver

doordash
03.2021 - Current

Call Center Customer Service Representative

Kgs research
11.2019 - 05.2020

High School Diploma -

R.H King Academy
06.2018 - 06.2018

Team Leader Manager

McDonald's
11.2017 - Current

Bakery Associate

Scarborough Museum
01.2017 - 05.2017

Convenience store clerk

Afro convenience store
06.2016 - 05.2017

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MICHIAS SENAYManager