Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Michelle Teete Mutempa

ETOBICOKE, TORONTO,Ontario

Summary

Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.

Overview

10
10
years of professional experience

Work History

Administrative Manager

MegaLift Transport And Logistics
06.2023 - 12.2023
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
  • Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Facilitated successful cross-departmental collaborations, fostering positive working relationships between team members.
  • Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
  • Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.

Business Development Manager

Lloyds Cakes And Bakes
01.2021 - 05.2023
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
  • Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
  • Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
  • Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
  • Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
  • Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
  • Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.

Account Assistant

Mount Meru Group
01.2014 - 11.2015
  • Enhanced financial reporting accuracy by diligently reconciling accounts and analyzing discrepancies.
  • Streamlined account management processes for improved efficiency and reduced errors.
  • Assisted in the preparation of accurate financial statements, ensuring compliance with regulations and guidelines.
  • Contributed to budget development and monitoring for better cost control and forecasting.
  • Managed accounts payable and receivable processes, maintaining healthy cash flow for the company.

Education

Certificate - Banking And Finance

Zambia Institute of Banking And Finance
Lusaka Zambia

Bachelor of Arts - Financial Services

University of Zambia
Lusaka Zambia
2020

Advanced Diploma - Banking And Finance

Zambia Institute of Accountancy Studies
Lusaka
2017

Skills

  • Office Supervision
  • Stakeholder Management
  • Organization and Multitasking
  • Microsoft Office Suite
  • Resources Allocation
  • Vendor Negotiations
  • Policy and Procedure Modification
  • Employee Onboarding
  • Customer Service Management
  • Documentation and Control
  • Technical Support
  • Database Administration
  • Document Control
  • Scheduling and Calendar Management
  • Office Management
  • Business Administration
  • Office Administration
  • Travel Arrangements
  • Event Planning
  • Expense Reporting
  • Expense Reports
  • Administrative Support
  • Event Coordination
  • Bookkeeping
  • Staff Management
  • Relationship Building
  • Team Collaboration
  • Schedule Management
  • Recordkeeping and Reporting

Websites

Languages

English
Full Professional

Timeline

Administrative Manager

MegaLift Transport And Logistics
06.2023 - 12.2023

Business Development Manager

Lloyds Cakes And Bakes
01.2021 - 05.2023

Account Assistant

Mount Meru Group
01.2014 - 11.2015

Certificate - Banking And Finance

Zambia Institute of Banking And Finance

Bachelor of Arts - Financial Services

University of Zambia

Advanced Diploma - Banking And Finance

Zambia Institute of Accountancy Studies

Similar Profiles

CREATE PROFILE
Michelle Teete Mutempa