Michelle Taylor
Administrative Clerk
Sacramento,CA
Summary
Dedicated administrative professional with 20+ years of customer service experience and 15 years in office operations. Skilled in client relations, multi-line phone systems, order processing, and dispatch coordination. Recognized for streamlining processes, improving efficiency, and maintaining exceptional accuracy in documentation. Seeking to transition into a new career path where strong organizational and communication skills can add value.
Proven track record in managing office communications, scheduling, and visitor interactions, contributing to streamlined workflow. Known for effective collaboration and adaptability in dynamic office settings. Adept at using office management software and maintaining positive, organized workspace.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Receptionist Clerk
Roy Miller Freight Lines
01.2005 - Current
- Serve as the first point of contact for customers, handling inquiries, pickups, and delivery requests with professionalism and efficiency.
- Draft delivery receipts and process invoices, ensuring accurate documentation for freight orders.
- Monitor and track overages, shortages, damages, exceptions, and missorts to support timely issue resolution.
- Support drivers with routing and contact information; assist with dispatching responsibilities.
- Maintain inventory of office supplies, streamline workflows, and implement process improvements to reduce waste.
- Accurately manage fuel logs and assist with daily operational reporting.
Education
High School Diploma -
Elk Grove Adult Community Education
01.2020
Medical Assistant Diploma - undefined
Anthem College
Sacramento, CA12.2011
Skills
- Customer Service & Client Relations
- Multi-line Phone & Office Administration
- Dispatching & Logistics Support
- Order Processing & Invoicing
- Records Management & Data Entry (10-key, 60 WPM)
- Inventory & Supply Coordination
- Problem Resolution & Process Improvement
- Documentation and reporting
- Service-oriented mindset
- Professional demeanor
- Technical support
- Tech-Savvy
- Clerical support
Certification
Medical Assistant Diploma
Timeline
Receptionist Clerk
Roy Miller Freight Lines
01.2005 - Current
Medical Assistant Diploma - undefined
Anthem College
High School Diploma -
Elk Grove Adult Community Education
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