Michelle Otuq Cooke
Hay River,NT
Summary
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Overview
18
18
years of professional experience
Work History
Owner/ Operator
Hay River Suites
06.2018 - Current
- Managed day-to-day business operations.
- Spoke professionally with customers regarding reservations, pricing, invoicing, accommodation details.
- Maintained building regulations and property assessments functional and well-organized.
- Hiring employees for roles needed; housekeeping, administration, maintenance, lawn care.
- Daily communication with bookkeepers; receivables, payables, monthly ends, petty cash.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling.
- Trained and motivated employees to perform daily business functions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Fostered strong professional network and partnership building skills to connect with quality leads for long term clients, negotiating monthly deals.
- Assessed income and expenses and adapted plans to improve profit levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers and local vendors to build connections and nurture relationships.
Nuna Logistics
Administration
10.2015 - 08.2017
- Various administrative duties for management support.
- Tracked orders and notified customers of status or potential delays.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Supported senior company leaders.
Qikiqtani Inuit Association/ Baffinland Iron Mines
Site Administrator/ Logistics
08.2013 - 12.2013
- Assumed responsibility for personnel deployed to work site.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Oversaw all daily office operations and equipment maintenance.
- Maintained records and logs of work performed and materials and equipment used.
- Defined clear targets and objectives and communicated to other team members.
- Arranged camp/room accommodations and all related documentation.
- daily communication with travel logistics on site and with all Sub-Contractors
- Arranged travel accommodations for Investment groups, executives, and special needs clients.
Site Manager
Arcan Construction Ltd.
07.2012 - 07.2013
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw all daily office operations and equipment maintenance.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Correspondence with travel and accommodation with the Diavik logistics coordinators and security team.
- Arranged airfare travel on Company visa to their final destinations during their "off rotation"
- On call 24-7 during employee rotation for any travel/weather delays to make necessary changes
- Created weekly and monthly reports and presentations for management team.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Administrative Assistant to Member of Parliament
Nancy Karetak Lindell - MP for Nunavut
01.2007 - 01.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on daily basis.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Proposed current events of Nunavut and write up for Mr. Speaker during question period.
Education
Montessori Education / Early Childhood Education
Early Childhood Education
Vancouver, BC09-2017
Skills
- Personnel Management
- Mechanical recoveries
- Budget Development
- Sales negotiation
- Financial Planning
- Staff Training and Development
- Operations Oversight
- Operations Management
- Hiring
- Documentation And Reporting
- Staffing
Languages
English
Full Professional
Timeline
Owner/ Operator
Hay River Suites
06.2018 - Current
Nuna Logistics
Administration
10.2015 - 08.2017
Qikiqtani Inuit Association/ Baffinland Iron Mines
Site Administrator/ Logistics
08.2013 - 12.2013
Site Manager
Arcan Construction Ltd.
07.2012 - 07.2013
Administrative Assistant to Member of Parliament
Nancy Karetak Lindell - MP for Nunavut
01.2007 - 01.2009
Montessori Education / Early Childhood Education
Early Childhood Education
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