Michelle Junie Siewe Tchandeu
Edmonton,Alberta
Summary
Sales professional with strong track record in driving revenue growth and fostering client relationships. Skilled in negotiating deals, managing accounts, and implementing sales strategies. Known for effective team collaboration, adaptability to changing market conditions, and results-driven approach. Highly reliable with excellent communication and customer service skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
LING'S LEATHER
01.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
MARKETING ASSISTANT
KNM Sarl (Partenaire Orange Cameroun)
01.2021 - 12.2022
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
Sales Manager
DACAM Service Marketing
01.2020 - 12.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
BACHELOR OF ARTS (B.A.) - MANAGEMENT
Institut Supérieur Matamfen
01.2019
Skills
- Client Relationship Management
- Active listening
- Critical thinking
- Data entry
- Customer service
- Problem resolution
Certification
TCF (Test de Connaissance du Francais)
Languages
French
Native or Bilingual
English
Limited Working
Additional Information
Driver licence Class 5
Timeline
Customer Service Representative
LING'S LEATHER
01.2023 - 12.2024
MARKETING ASSISTANT
KNM Sarl (Partenaire Orange Cameroun)
01.2021 - 12.2022
Sales Manager
DACAM Service Marketing
01.2020 - 12.2020
BACHELOR OF ARTS (B.A.) - MANAGEMENT
Institut Supérieur Matamfen
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