Michelle Grace Baculao
Sarnia,ON
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Sodam Korean Restaurant
10.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Customer Service Representative
Sykes Asia Inc.
11.2020 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Server/Service Crew
McDonald's
05.2018 - 10.2020
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Business Management - International Business
Lambton College of Applied Arts And Technology
Sarnia, Ontario05.2025
Bachelor of Arts - Communications - Broadcast Journalism
Cebu Normal University
Cebu, Philippines06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Service prioritization
- Sales expertise
- Order Management
Languages
English
Full Professional
Filipino
Native or Bilingual
Cebuano
Native or Bilingual
Certification
Smart Serve Ontario
Certificate Number: 231025316805
Date Issued: October 25, 2023
Expiry Date: October 24, 2028
Timeline
Server
Sodam Korean Restaurant
10.2023 - 12.2023
Customer Service Representative
Sykes Asia Inc.
11.2020 - 07.2023
Server/Service Crew
McDonald's
05.2018 - 10.2020
Business Management - International Business
Lambton College of Applied Arts And Technology
Bachelor of Arts - Communications - Broadcast Journalism
Cebu Normal University
Smart Serve Ontario
Certificate Number: 231025316805
Date Issued: October 25, 2023
Expiry Date: October 24, 2028
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