Michelle Deonarine
Brampton,ON
Summary
Proven to enhance office efficiency and patient satisfaction at Dr. Jeffrey Brown Weight Loss M.D, I excel in office administration and outstanding customer relations. Leveraging strong communication and EMR system skills, I significantly contribute to team success and service excellence, always prioritizing client needs and operational improvements.
Overview
8
8
years of professional experience
Work History
Bariatric Assistant/Administrative Assistant
Dr. Jeffrey Brown Weight loss M.D
Vaughan, Canada
11.2021 - Current
- Performed clerical tasks to maintain organized and efficient office workflow.
- Welcomed and registered patients for their appointments, maintaining a smooth check-in process.
- Managed appointment bookings to maintain an organized and efficient schedule.
- Demonstrated conflict management skills, ensuring exceptional patient and customer service at all times.
- Supported sales team by providing necessary assistance.
- Utilized EMR systems to efficiently manage patient records and streamline administrative tasks.
- Assessed and recorded patient vitals to ensure accurate medical documentation.
- Answered telephone calls and relayed messages promptly.
- Managed weekly email communications with virtual patients to maintain consistent support and track their progress.
Sales Associate
Roots
Vaughan, Canada
11.2017 - 08.2021
- Engage in tasks that contribute to replenishment, store housekeeping, store maintenance, and creating attractive visual displays.
- Organize inventory in the stockroom, and ensure merchandise is properly tagged and easily accessible.
- Adopt a "customer comes first" mindset, ensuring that all interactions prioritize the customer’s needs and satisfaction.
- Address and resolve customer issues promptly and positively, turning potential challenges into opportunities for exceptional service.
- Work collaboratively with team members, contributing to the overall success and smooth operation of the store.
Sales Associate
Boathouse/ Blackwell Stores
Vaughan, Canada
08.2019 - 03.2021
- Engage in tasks that contribute to replenishment, store housekeeping, store maintenance, and creating attractive visual displays.
- Organize inventory in the stockroom, and ensure merchandise is properly tagged and easily accessible.
- Adopt a "customer comes first" mindset, ensuring that all interactions prioritize the customer’s needs and satisfaction.
- Address and resolve customer issues promptly and positively, turning potential challenges into opportunities for exceptional service.
- Work collaboratively with team members, contributing to the overall success and smooth operation of the store.
Receptionist
R Logistics
Woodbridge, Canada
06.2017 - 01.2018
- Welcome callers and visitors at reception, ensuring a positive first impression.
- Re-direct calls to the appropriate departments efficiently.
- Manage incoming mail and parcels promptly.
- Help with organizing and maintaining filing systems.
- Approve orders and payment information accurately.
- Support customers with online sales inquiries and processes.
- Provide tracking information and assist with shipping-related queries.
- Perform various administrative tasks to support the smooth operation of the office.
Receptionist
Metalworks Superstore
Vaughn, Canada
05.2017 - 06.2017
- Answered and greeted callers and visitors at reception, redirected calls, and ensured a positive first impression.
- Opened, sorted, and managed incoming mail, faxes, and parcels promptly.
- Assisted with filing, data entry, and matching packing slips for Accounts Receivable and Accounts Payable.
- Supported customers with online sales inquiries and processes.
- Provided tracking information and assisted with shipping-related queries.
- Performed various tasks to support the smooth operation of the office.
Education
Diploma - Business Marketing
Humber College
09-2022
Skills
- Outstanding Customer Relations
- Front Desk Operations
- Inventory Management & Optimization
- Product Display & Merchandising
- Office Administration & Support
- Strong Communication Skills
- Collaborative Teamwork
- Filing and data archiving
References
References available upon request.
Timeline
Bariatric Assistant/Administrative Assistant
Dr. Jeffrey Brown Weight loss M.D
11.2021 - Current
Sales Associate
Boathouse/ Blackwell Stores
08.2019 - 03.2021
Sales Associate
Roots
11.2017 - 08.2021
Receptionist
R Logistics
06.2017 - 01.2018
Receptionist
Metalworks Superstore
05.2017 - 06.2017
Diploma - Business Marketing
Humber College
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