Michelle De La Cruz
Toronto,Canada
Summary
Financial services professional with strong background in financial aid and student support. Skilled in evaluating financial needs, managing application processes, and ensuring compliance with regulations. Known for effective team collaboration and adaptability to changing needs. Strong analytical skills, attention to detail, and results-driven approach.
Overview
4
4
years of professional experience
Work History
Assistant Financial Aid Officer
Academy of Learning Career College
03.2025 - 01.2026
- Processed financial aid applications, ensuring compliance with institutional policies and regulations.
- Guided students through the full OSAP application process, including account creation, document uploads, supplemental requests, and account management until graduation
- Handled credit for prior learning calculations, withdrawals, exit interviews, and student reinstatements with accuracy and efficiency
- Managed high-volume email correspondence and coordinated student consultations, maintaining timely follow-ups and organized scheduling
- Delivered remote financial counseling and support via phone and video calls, demonstrating strong communication and virtual collaboration skills
- Maintained detailed records and databases with 100% accuracy, showcasing exceptional attention to detail and data management expertise
Office Administrator/Receptionist
Absolute Interior
07.2023 - 04.2024
- Assist with basic bookkeeping tasks such as data entry, invoice processing, and reconciling accounts using QuickBooks
- Coordinated office operations to enhance workflow efficiency and ensure timely completion of administrative tasks.
- Proficient in Microsoft Excel to manage data, create reports, and analyze information as needed
- Responsible for collecting, depositing, and delivering cheques, maintaining accurate records of transactions
- Monitor office supplies inventory, place orders, and ensure sufficient stock levels are maintained
- Organize and maintain physical and digital files, ensuring confidentiality and accessibility as needed
Bookkeeper/Office Administrator
The Original Barrio Fiesta
01.2022 - 07.2023
- Prepare work schedule, process bi-weekly payroll through QuickBooks and train employees with day-to-day task
- Support staff with day-to-day tasks, such as, answering inquiries and addressed and resolved to ensure client satisfaction
- Be accountable for financial audits and paperwork: till cash, bank deposits and change requests, daily balancing and tip tracking
- Assist Company's Accountant with retrieving relevant documents for the auditing procedures
- Keep track of sales, expenses, and dividing personal expenses from companies expenses through bank statements using Microsoft Excel in conjunction with QuickBooks
- Create advertisements using Canva and Adobe
- Understanding, and practicing safe food handling procedures while maintaining a clean and safe environment for guests at all times
Education
College certificate - Pre-Health Science
Cambrian College
08-2026
College diploma - Business Accounting
George Brown College
Toronto, ON12.2022
Skills
- Verbal communication
- Microsoft office
- Documentation review
- Financial counseling
- Information verification
- Policy interpretation
- Student advisement
- Problem-solving abilities
Timeline
Assistant Financial Aid Officer
Academy of Learning Career College
03.2025 - 01.2026
Office Administrator/Receptionist
Absolute Interior
07.2023 - 04.2024
Bookkeeper/Office Administrator
The Original Barrio Fiesta
01.2022 - 07.2023
College certificate - Pre-Health Science
Cambrian College
College diploma - Business Accounting
George Brown College