Michelle DeBay
Edmonton,Canada
Summary
Motivated and emotionally intelligent individual with a strong desire to learn, grow, and serve. Possesses exceptional problem-solving abilities and a willingness to continuously acquire new knowledge. Excellent communication skills enable effective collaboration and contribute to team success. Committed to achieving remarkable results and advancing company objectives with dedication and enthusiasm, eagerly embracing new challenges along the way.
Overview
16
16
years of professional experience
Work History
Catering Assistant
Compass Group Canada
04.2023 - Current
- During round 1 of Playoffs in 2023 I began bartending for the Edmonton Oilers in the Friends and Family Lounge. I remain employed working concerts and events and moved up to the Press Box at the beginning of the Edmonton Oilers 2023/24 season where I am the host during all Edmonton Oilers games for our esteemed press, NHL, players, broadcasters, scouts and visitors
- Working in all aspects of catering including setting up and tearing down, bartending, hostess functions, continuous service, fulfilling dressing room requests for artists, setting up and tearing down dining rooms, boardrooms, VIP functions etc
- Collaboration with team members and supervisors to execute seamless catering events for clients.
- Providing friendly, courteous service to create enjoyable and stress free experiences for guests.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality with increasing work volume during playoffs
Event Team Lead
A Cappella Catering
06.2020 - Current
- I am involved in all aspects of onsite catering including but not limited to event timing and execution, set up and tear down, driving, supervision of staff and collaborating with the client, venue staff and vendors to ensure the best experience possible
- I execute weddings, private events, government events, customer appreciations, graduations etc throughout the city of Edmonton and surrounding areas
- I have seamlessly led events at Government House for Government representatives, visiting dignitaries and esteemed guests
- Promoting a positive work environment by fostering teamwork, open communication, and employee collaboration to maximize time, efficiency and ensure the optimum experience for clients.
- improved customer experience by delivering superior services and effectively troubleshooting issues.
Bartender
Imperial and Mirage Banquet Halls
06.2019 - Current
- Wedding, special occasion and banquet bartender
- On shift I am responsible for set up and tear down of bar, exceptional and responsible bar service, cash handling and ensuring customer safety and satisfaction
Facility Supervisor
Edmonton Soccer Association
01.2009 - Current
- I am involved in all aspects of facility supervision and operation including hiring, orientation and training of part time staff, lounge ordering, inventory control and management, employee scheduling and payroll preparation, janitorial supervision and support as well as administration duties and special projects.
- Liaising with tenants regarding lease agreements, compliance and relations
- Building and maintaining relationships with vendors and outside sales staff
- Monitoring and maintaining inventory levels, ensuring adequate supplies were available for ongoing facility needs.
- Managing a team of facility staff, providing training and guidance for optimal performance. and ideal event execution
- Conducting regular audits of facility conditions, identifying areas in need of improvement or repair.
- Optimizing storage usage within the facility through strategic planning that accommodates both short-term events and long-term client needs.
- Maintaining a clean, organized environment through diligent oversight of janitorial staff and adherence to strict sanitation protocols.
- Continuous promotion of an inclusive work culture that prioritizes teamwork while respecting individual strengths and perspectives.
- Creating and maintained daily, weekly and monthly reports for upper management.
- Primary point of contact for facility staff, operations, tournament headquarters and event control
Education
Master Life Coach - Relationship Workshop facilitator, Neuro-Linguistic Programming Practitioner and Master Practitioner, Cognitive Behavior Life Coach
Cobequid Educational Centre
Truro, NSSkills
- Leadership Training
- Excellent communication skills
- MS Office Proficient
- Extensive supervisory skills
- Team management
- Event planning and execution
- First Aid and AED Certified
- Pro-Serve Certification
- Life Coaching designations
- Flexible and adaptable
- Proven multitasker
- Works effectively under pressure without compromising quality of work
References
- Brooke Hayes, Former Operations Manager, Edmonton Soccer Association, (780) 886-9381
- Ruke Okome, Chief Operating Officer, Free Play for Kids (780) 920-1186
Leadership Experience
In many of my professional experiences, I have been quickly promoted to leadership roles because I am kind and fair. I believe that when we recognize and applaud an individual's strengths, they automatically want to be the best version of themselves.
Timeline
Catering Assistant
Compass Group Canada
04.2023 - Current
Event Team Lead
A Cappella Catering
06.2020 - Current
Bartender
Imperial and Mirage Banquet Halls
06.2019 - Current
Facility Supervisor
Edmonton Soccer Association
01.2009 - Current
Master Life Coach - Relationship Workshop facilitator, Neuro-Linguistic Programming Practitioner and Master Practitioner, Cognitive Behavior Life Coach
Cobequid Educational Centre
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