Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle D. Carino

Thunder Bay,ON

Summary

Highly adaptable individual bringing 17 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.

Overview

18
18
years of professional experience

Work History

Merchandise/(Merchandise/Morning Stocker

Dollar Tree
Thunder Bay, Ontario
10.2024 - Current
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Worked closely with other departments within the store to fulfill customer orders.
  • Inspected products for defects or damages prior to stocking shelves.

Food Preparation Specialist

Kelsey's Restaurant
Thunder Bay, Ontario
08.2024 - Current
  • Re-stocked, organized and arranged service and food stations.
  • Monitored and maintained kitchen equipment for proper functioning.
  • Stocked hot and cold cases and displays to offer wide variety of prepared foods to guests.

Restaurant Hostess

Tina’s Breakfast and Lunch
Thunder Bay, Ontario
12.2023 - 09.2024
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Helped service staff handle demand by distributing food and beverages.

Supervisor

Subway
Falher, Alberta
05.2023 - 10.2023
  • Identified needs of customers promptly and efficiently.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.

Guest Relations Officer

Royale Hayat Hospital
Kuwait, Kuwait
12.2018 - 12.2022
  • Responded to guests, including email, telephone and in-person inquiries.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Assisted guests in answering questions and completing check-in and check-out processes.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
  • Improved guest service by providing staff guidance, feedback and individual coaching.

Project Coordinator

Royale Hayat Hospital
Kuwait, Kuwait
08.2016 - 12.2018
  • Ensure that each staff has the tools it needs to meet project milestones.
  • Create project schedules that include materials estimates and manpower needs to be submitted to management.
  • Assist in documenting project phases and creating summary reports for company management.
  • Work with field personnel to handle project issues as they arise.
  • Build a strong team by cultivating relationships between each staff and illustrating how individual team members affect
    the success of the entire project.
  • Answer calls, emails, sorting, and filing important documents.
  • Perform any other clerical duties necessary to keep the office running.

Concierge

Royale Hayat Hospital
Kuwait, Kuwait
10.2011 - 08.2016
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Answered guest questions regarding local area, facilities and amenities.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.

Food Service Supervisor

Papa Johns Pizza
Kuwait , Kuwait
12.2006 - 10.2011
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Created and adjusted department schedules and individual shift assignments.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Purchased food and supplies according to department needs.
  • Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
  • Performed continuous evaluations of employee performance and service levels.

Education

Associate of Science - BACHELOR OF SCIENCE BACHELOR OF COMMERCIAL SCIENCE

Jose Rizal University
Manila , Philippines
06.2005

Skills

  • Guest liaison
  • Timely complaint resolution
  • Guest accounts
  • Team member development

Timeline

Merchandise/(Merchandise/Morning Stocker

Dollar Tree
10.2024 - Current

Food Preparation Specialist

Kelsey's Restaurant
08.2024 - Current

Restaurant Hostess

Tina’s Breakfast and Lunch
12.2023 - 09.2024

Supervisor

Subway
05.2023 - 10.2023

Guest Relations Officer

Royale Hayat Hospital
12.2018 - 12.2022

Project Coordinator

Royale Hayat Hospital
08.2016 - 12.2018

Concierge

Royale Hayat Hospital
10.2011 - 08.2016

Food Service Supervisor

Papa Johns Pizza
12.2006 - 10.2011

Associate of Science - BACHELOR OF SCIENCE BACHELOR OF COMMERCIAL SCIENCE

Jose Rizal University

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Michelle D. Carino