Michelle De Bortoli
Surrey,BC
Summary
Adept at enhancing customer satisfaction and streamlining kitchen operations, I bring a proven track record from roles at Boteco Brasil and other esteemed venues. Skilled in cooking techniques and exceptional service, I excel in fast-paced environments, ensuring quality and efficiency. My strong work ethic and ability to masterfully manage multiple tasks have consistently elevated dining experiences.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Server
Rui Gomes Meats & Food Market
10.2022 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Food Prep Cooking Assistant
Churrasqueira Do Sardinha
09.2022 - 11.2022
- Completed prep work ahead of schedule during busy shifts to help reduce wait times for customers.
- Operated various kitchen equipment safely such as grills, ovens, fryers, and mixers for optimal results in meal preparation.
- Kept accurate inventory records to ensure sufficient stock levels and minimize spoilage.
- Maintained a clean and organized workspace, ensuring compliance with health and safety guidelines.
- Supported catering events by preparing large quantities of food within tight deadlines, resulting in successful functions.
- Optimized ingredient usage by carefully following recipes and measuring components accurately.
- Consistently met or exceeded food safety standards through diligent adherence to sanitation protocols while handling raw materials and cooking utensils.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Cook
Boteco Brasil
08.2019 - 07.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Communicated closely with servers to fully understand special orders for customers.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
- Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Education
Certificate of Technical Studies - Chef Mix
Instituto Gourmet
Avenida Central, Número 87009-2017
Skills
- Strong work ethic
- Vegetable cutting
- Cooking
- Exceptional customer service
- Cooking techniques
- Frying
- Meat cutting
- Grilling
- Food storage
Languages
English
Elementary
Portuguese
Native or Bilingual
Timeline
Server
Rui Gomes Meats & Food Market
10.2022 - 12.2022
Food Prep Cooking Assistant
Churrasqueira Do Sardinha
09.2022 - 11.2022
Cook
Boteco Brasil
08.2019 - 07.2022
Certificate of Technical Studies - Chef Mix
Instituto Gourmet
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