Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Michelle C. Bolton

Lakefield,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

Curtis Bolton and Sons Landscaping
01.2019 - Current
  • Provide excellent customer service on a daily basis
  • Effectively communicate with customers by email or phone concerning various needs, concerns and complaints
  • Accurately record information and prepare estimates
  • Prepare, send and follow up on estimates and proposals
  • Receive and process payments for services
  • Run errands or deliver various items to job sites
  • Provide excellent and efficient customer service
  • Responsible for maintaining social media sites and photography
  • Use of Microsoft word, excel and QuickBooks

Photographer/Owner

Michelle Bolton Photography
01.2014 - Current
  • Scheduling of customer appointments and organize company calendar
  • Answer calls, place calls and schedule customer requests
  • Receiving of customer complaints and conflict resolution to satisfy customer needs
  • Responsible for editing customer photos and uploading to customer galleries for viewing
  • Responsible for customer sales and orders
  • Responsible for maintaining social media, website and advertisement sales
  • Maintaining and managing photography equipment
  • Use of Microsoft Word, Excel, Quickbooks, Photoshop and Lightroom

Customer Service Representative

CIBC
09.2021 - 08.2023
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Educated customers on use of banking website and mobile apps.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Assisted with training of new tellers on policies and procedures.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.

Cleaner

LA Standards Cleaning
01.2010 - 01.2014
  • Responsible for cleaning and sanitizing of bathrooms including toilets, sinks, showers
  • Responsible for mopping floors, vacuuming and polishing of floors
  • Dusting, cleaning of windows, walls and fixtures
  • Maintenance of stock and replenishing paper towel, toilet paper, soap dispensers and supplies
  • Use variety of cleaning supplies in a safe and hygienic manner
  • Frequently move furniture and other heavy items as needed to fulfill duties
  • Work as a team member or independently as needed
  • Documentation is provided if requested
  • Always ensured that quality work was completed in a timely manner

Technology Assistant

North Kawartha Public Library
01.2010 - 01.2011
  • Responsible for greeting and checking in library patrons
  • Assistance with and training patrons with technology
  • Daily routines of answering phone calls, scanning and faxing of documents
  • Responsible for opening and/or closing procedures daily in the facility
  • Responsible for collection on overdue fines and processing payments
  • Use of Microsoft Excel, Word and Internet Explorer.

Education

No Degree - ECE

Centennial College
Scarborough, ON
2003

High School Diploma -

Markville Secondary School
Markham, ON
06.2002

Skills

  • Time management, excellent communication skills, organization, creativity, quick learner, ability to work in a fast paced environment

Timeline

Customer Service Representative

CIBC
09.2021 - 08.2023

Administrative Assistant

Curtis Bolton and Sons Landscaping
01.2019 - Current

Photographer/Owner

Michelle Bolton Photography
01.2014 - Current

Cleaner

LA Standards Cleaning
01.2010 - 01.2014

Technology Assistant

North Kawartha Public Library
01.2010 - 01.2011

No Degree - ECE

Centennial College

High School Diploma -

Markville Secondary School

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Michelle C. Bolton