Michelle Ann Paulin
London,ON
Summary
Driven professional with a proven track record at Lexmark Research And Development, excelling in customer service and problem-solving abilities. Skilled in complaint handling and data entry, enhanced customer loyalty through empathetic engagement and efficient issue resolution. Demonstrated expertise in elevating customer relations and boosting sales through active listening and critical thinking.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Lexmark Research And Development
03.2010 - 03.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Assistant
Globe Telecommunications
04.2003 - 04.2006
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
Bachelor of Science - Computer Engineering
University of San Jose-Recoletos
Cebu,Philippines10.2003
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Problem Resolution
- Complaint Handling
- Payment Processing
Languages
English
Full Professional
Timeline
Customer Service Representative
Lexmark Research And Development
03.2010 - 03.2021
Sales Assistant
Globe Telecommunications
04.2003 - 04.2006
Bachelor of Science - Computer Engineering
University of San Jose-Recoletos
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