Overview
Work History
Education
Skills
Educationcertificationslicense
Timeline
Generic

Michelle Ann Ortiz

Yellowknife,NT

Overview

19
19
years of professional experience

Work History

Accounts Receivable/ Accounts Payable / Admin

Commercial-NDS Ltd
01.2019 - Current
  • Generate, send out invoices and maintaining up-to-date billing system
  • Process credit card payments, follow up on, collect and allocate payments and process adjustments
  • Monitor customer account details for non-payments, delayed payments, and other irregularities
  • Reconcile statements & input daily bookkeeping and record keeping
  • Review AR aging to ensure compliance & generate age analysis
  • Investigate and resolve client/insurance queries
  • Generate financial statements, prepare monthly metrics and personally assist with month-end closing and reports
  • Perform day to day financial transactions, including administrative & clerical tasks, such as data entry, filing, contacting clients/insurance adjusters and examiners to discuss client's claims and payment status.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Reached out to vendors and customers to verify information and follow up on client issues.

Front Office Manager

Stanton Suites Hotel
01.2019 - 01.2020
  • Manage accounts receivables
  • Perform night auditor & reconciliation
  • Guest Service Employees' On-Boarding & Training.
  • Coached employees through day-to-day work and complex problems.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.

General Manager

ZZA Hospitality Group
01.2016 - 01.2019
  • Operations and Guest Service Metrics
  • Accounting & Finance, Payroll, Analytics, and Projections
  • Purchasing & Inventory
  • Recruitment, training , and employee development
  • Local Marketing.
  • Managed budget implementations, employee evaluations, and contract details.

Front of House Lead/Guest Services Agent/Concierge

Best Western Hotel & Holiday Inn & Conference Centre
01.2015 - 01.2017
  • Following AGLC’s Pro Serve & Reel Facts guidelines
  • Inventory and Administration
  • VLT operation

Food & Beverage Service Manager

Gateway Casinos Rogers Place AB (Grand Villa Casino)
01.2015 - 01.2016
  • Managed Front of the House & All Multi Unit QSR - Centre Bar, Starbucks, Vera’s Burger, Pink Berry & Sbarro) - Employee Hiring, Onboarding, Scheduling & Payroll Balancing
  • Purchasing & Inventory using Electronic Data Interface - Managed employees in a unionized environment.

Server - Royal Service

Fairmont Hotel Macdonald
01.2015 - 01.2016
  • Reviews VIP lists and made sure guest preferences/requests are met as per company standard
  • Participated in trainings/boot camps to meet JD Power & Royal Service score standards.

1st Cook

Chef Tony Van Lent’s Bistro 76
01.2014 - 01.2016
  • Menu Planning & Costing
  • Hiring & Onboarding
  • Purchasing & Inventory
  • Marketing & Promotions.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

General Manager

Bonanza Buffet Co.
01.2012 - 01.2014
  • Payroll Management
  • Purchasing, Inventory and Costing
  • Sales & Revenue Management.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.

Restaurant Manager

Franco’s Italian Restaurant- Contract
01.2011 - 01.2012
  • Hiring & Training
  • Food & beverage quality control
  • Applied AGLC’s Pro Serve & Reel Facts guidelines
  • Correctly calculated inventory and ordered appropriate supplies
  • Carefully interviewed, selected, trained, and supervised staff
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations

Dining Room Supervisor

Nisku Inn & Conference Centre AB
01.2008 - 01.2011
  • Training & Onboarding
  • Ensures all guest preferences, requests and contracts are being followed and communicated to the back of the house.

Deli Cook

Freson Market
01.2007 - 01.2008
  • Maintained food safety standards & food handling procedures
  • Adhered to strict food safety regulations and hygiene standards

Head Bartender

Palau Pacific Resort, Western Caroline
01.2006 - 01.2007
  • Events planning
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
  • Inventory, costing & menu planning

Education

Associate of Hotel & Restaurant Management

Philippine Womens University
Philippines

Skills

  • General ledger maintenance
  • Microsoft Excel expertise
  • Cash application
  • Debt collection
  • Accounts payable management
  • Accounts receivable management
  • Expense Reporting
  • Bank Reconciliation
  • Invoice Processing
  • Transaction verification
  • Data Entry
  • Account Reconciliation
  • Payroll Administration
  • Quickbooks
  • Statement Review
  • Report Preparation

Educationcertificationslicense

  • Associate in Hotel & Restaurant Management – Phil Women’s University
  • WOFEX World Food Expo for Philippines
  • IFEX International World Food Expo & Culinary for Philippines
  • Asia’s Flair-Bartender’s Association
  • Bartending (AHLA) Certification & Training - Alberta Hotel & Lodging Association
  • Serving (AHLA) Certification & Training - Alberta Hotel & Lodging Association
  • AGLC Pro Serve
  • AGLC Reel Facts
  • Safe Serve Certificate
  • NWT Food Safety Training Certificate
  • Marriage Commissioner for the NWT
  • Notary Public in and for the NWT

Timeline

Accounts Receivable/ Accounts Payable / Admin

Commercial-NDS Ltd
01.2019 - Current

Front Office Manager

Stanton Suites Hotel
01.2019 - 01.2020

General Manager

ZZA Hospitality Group
01.2016 - 01.2019

Front of House Lead/Guest Services Agent/Concierge

Best Western Hotel & Holiday Inn & Conference Centre
01.2015 - 01.2017

Food & Beverage Service Manager

Gateway Casinos Rogers Place AB (Grand Villa Casino)
01.2015 - 01.2016

Server - Royal Service

Fairmont Hotel Macdonald
01.2015 - 01.2016

1st Cook

Chef Tony Van Lent’s Bistro 76
01.2014 - 01.2016

General Manager

Bonanza Buffet Co.
01.2012 - 01.2014

Restaurant Manager

Franco’s Italian Restaurant- Contract
01.2011 - 01.2012

Dining Room Supervisor

Nisku Inn & Conference Centre AB
01.2008 - 01.2011

Deli Cook

Freson Market
01.2007 - 01.2008

Head Bartender

Palau Pacific Resort, Western Caroline
01.2006 - 01.2007

Associate of Hotel & Restaurant Management

Philippine Womens University

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Michelle Ann Ortiz