Michelle Alexandra Metz
Riverside
Summary
Professional with solid background in office administration, prepared to bring efficiency and organization to any team. Known for strong collaboration skills and adaptability to changing needs. Adept at managing schedules, coordinating tasks, and utilizing office software to streamline operations. Reliable and results-driven, consistently ensuring high standards in all responsibilities.
Overview
9
9
years of professional experience
Work History
Office Specialist
Orange County Sheriff's Department
07.2023 - 12.2025
- Collaborated with deputies in onboarding and processing new hires, ensuring all required documentation and procedures were completed efficiently
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Collaborated with deputies in onboarding and processing new hires, ensuring all required documentation and procedures were completed efficiently
- Served as a primary point of contact for active sworn personnel, providing administrative support and resolving internal service requests
- Managed the issuance of Concealed Carry Weapon (CCW) permits for retired deputies, maintaining compliance with department protocols
- Regularly handled and maintained highly sensitive and confidential information, including personnel files, background reports, and law enforcement data
Flight Attendant
Skywest Airlines
09.2021 - 03.2023
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Deposit Services Representative
Bank of America
04.2020 - 09.2021
- Handled a high volume of inbound calls daily—up to 200—providing prompt and accurate support to clients regarding checking and savings account inquiries
- Initiated fraud investigations by filing formal fraud complaints on behalf of clients, gathering necessary information, and ensuring timely escalation to the appropriate teams
- Exceeded quarterly performance targets by proactively addressing clients'' financial needs while maintaining a strong focus on quality service delivery.
- Resolved customer complaints with professionalism and empathy, working to restore client trust and maintain service quality standards
- Maintained strict compliance with banking regulations and internal policies while handling sensitive financial and personal information in a high-pressure environment
Administrative Assistant
Crowd Marketing
03.2017 - 02.2020
- Provided high-level administrative support to a two-person management team, serving as a key point of contact and ensuring seamless day-to-day operations.
- Managed complex travel arrangements, including booking flights, accommodations, and transportation, while adhering to budget and schedule requirements.
- Scheduled and coordinated meetings, conference calls, and business lunches, preparing agendas and taking minutes as needed.
- Balanced multiple responsibilities across departments, including administrative tasks, customer service support, and operational duties.
- Trained and onboarded new employees, developing orientation materials and guiding them through company policies and procedures.
- Acted as a liaison between management and the customer service department, assisting with escalated customer issues and contributing to process improvements.
Education
Associate of Science - Administration of Justice
Mt San Antonio College
Walnut, CA07-2025
Associate of Science - Math And Science
Victor Valley College
06-2025
Skills
- Rapid Learner with Strong Adaptability
- Time management expertise
- Inventory control
- Customer service
- Dedicated team player
- Data entry
- Scheduling appointments
- Meticulous attention to detail
- Resourceful
- Filing and data archiving
Languages
Spanish
Native or Bilingual
Timeline
Office Specialist
Orange County Sheriff's Department
07.2023 - 12.2025
Flight Attendant
Skywest Airlines
09.2021 - 03.2023
Deposit Services Representative
Bank of America
04.2020 - 09.2021
Administrative Assistant
Crowd Marketing
03.2017 - 02.2020
Associate of Science - Administration of Justice
Mt San Antonio College
Associate of Science - Math And Science
Victor Valley College
Similar Profiles
Dallas HennesseyDallas Hennessey
Police Sergeant, Patrol at Orange County Sheriff's DepartmentPolice Sergeant, Patrol at Orange County Sheriff's Department
Jeffrey ArnoldJeffrey Arnold
Deputy Sheriff Trainee at Orange County Sheriff's DepartmentDeputy Sheriff Trainee at Orange County Sheriff's Department
Kassy JacobsKassy Jacobs
Patrol Deputy Sheriff at Orange County Sheriff's DepartmentPatrol Deputy Sheriff at Orange County Sheriff's Department
Eduardo MelchorEduardo Melchor
Automotive Technician at Firestone Complete Auto Care, BSROAutomotive Technician at Firestone Complete Auto Care, BSRO
Daniel GonzalezDaniel Gonzalez
Cart Attendant and Pro Shop Associate at Rancho Del Sol Golf ClubCart Attendant and Pro Shop Associate at Rancho Del Sol Golf Club