Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Zhang

Sunnyvale,CA

Summary

Experienced Software Engineer with 7+ years specializing in large-scale cloud-native systems. Led a dynamic Scrum team for development, testing, and maintenance of an iPaaS platform with 4000+ Kubernetes clusters. Skilled at driving innovation and delivering high-quality solutions in fast-paced environments. Passionate about leveraging technology to streamline processes and enhance business performance.

Overview

8
8
years of professional experience

Work History

Software Engineer LMTS

Salesforce
08.2023 - 05.2025
  • Led a high-performing team of 7 engineers to deliver a customer-facing, distributed, and fault-tolerant iPaaS platform that securely provisions and manages over 4,000 Kubernetes clusters across multiple regions.
  • Architected and implemented a scalable multi-account AWS solution, increasing system scalability by 2000% and removing resource constraints.
  • Established proactive monitoring and alerting for customer-perceived availability, reducing time-to-detect (TTD) by 70%, significantly improving service reliability.
  • Spearheaded cost optimization initiatives, reducing operational expenses by 50% through strategic resource allocation, Karpenter-based autoscaling, and automation, while minimizing application downtime.
  • Reduced deployment risks and operational burden by 70% through the design of an automated upgrade pipeline for Kubernetes clusters with staged rollouts, rollback safeguards, and integrated observability.
  • Collaborated with global cross-functional teams and product management to align technical tasks with business objectives, shaping the platform's product roadmap.
  • Conducted regular code reviews, mentored junior engineers, and developed streamlined onboarding tools for 10+ new team members, enhancing team productivity and knowledge sharing.

Software Engineer AMTS/MTS/SMTS

Salesforce
07.2017 - 08.2023
  • Led the end-to-end development of a new iPaaS platform from the ground up, delivering key features such as resource provisioning, advanced network configurations, and robust security enhancements using AWS CloudFormation, EKS, VPN, TransitGateway and Kubernetes.
  • Designed and implemented a comprehensive versioning system to enable seamless updates across multiple infrastructure and software components in a controlled manner.
  • Established a fully automated CI/CD pipeline that optimized release and patching workflows for thousands of infrastructure resources, reducing operational effort by 90%.
  • Contributed to a highly scalable, cloud-native product managing over 10,000 AWS EC2 instances, driving operational efficiency at scale.

Education

Master of Information Systems Management -

Carnegie Mellon University
Pittsburgh, PA
06-2017

Bachelor of Engineering -

Zhejiang University
China
06-2015

Skills

  • Java
  • Kubernetes
  • Spring boot
  • Distributed System
  • Python
  • SQL
  • Git
  • Cloud Services
  • AWS
  • Linux
  • Docker

Timeline

Software Engineer LMTS

Salesforce
08.2023 - 05.2025

Software Engineer AMTS/MTS/SMTS

Salesforce
07.2017 - 08.2023

Master of Information Systems Management -

Carnegie Mellon University

Bachelor of Engineering -

Zhejiang University

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Michelle Zhang