Michelle Young
North Vancouver,BC
Summary
Accomplished owner of a vineyard and winery with 25 years of diverse experience, excellent marketing, customer service and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
15
15
years of professional experience
Work History
Winery and Vineyard Owner
Self
06.2008 - 02.2023
- 25 years of industry experience.
- 15 years as a business owner
- Guided the development, production, promotion and financial aspects of winery and vineyard
- Managed day-to-day development issues.
- Facilitated a dynamic entrepreneurial environment with many variables
- Streamlined workflow.
- Oversaw HR training, and staff retention.
- Oversaw the adequacy and soundness of the organization’s financial structure.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed day-to-day business operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
Education
Bachelor of Science - Biology and German
Colby College
Waterville, ME1985
Skills
- Effective communication
- Negotiation
- Time management
- Direct Sales
- Marketing
- Employee Relations
- Customer Relations
- Small business operations
- Customer Service Management
- Multitasking Abilities
- Multitasking
- Client Service
- Time management abilities
- Recruitment
- Client Account Management
- Problem-solving abilities
- Analytical Skills
- Sales Promotion
Timeline
Winery and Vineyard Owner
Self
06.2008 - 02.2023
Bachelor of Science - Biology and German
Colby College