Michelle Young
Brampton,ON
Summary
Dynamic professional with over 20 years of customer service experience, consistently achieving operational excellence in fast-paced environments. Proven ability to exceed employer expectations while maintaining a positive attitude and strong adaptability. Committed to enhancing the well-being of customers and fostering teamwork among colleagues.
Overview
18
18
years of professional experience
Work History
Dining Room Server
El Catrin Distillery
Toronto, Ontario
08.2022 - Current
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Cleared tables, refilled beverages, and reset table settings for new guests.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Implemented feedback from customers to improve service quality and menu offerings.
- Greeted customers, answered questions and recommended specials to increase profits.
Veterinary Receptionist
Bramalea Animal Hospital
Brampton, Ontario
09.2018 - Current
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Directed implementation of digital database system to enhance animal intake and medical records, increasing accuracy and accessibility for staff while minimizing administrative time by 20%
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
Head Bartender/Restaurant Manager
The Frigate: A Firkin Pub
Brampton, Ontario
09.2007 - 02.2022
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Greeted guests with friendliness and
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Developed and implemented bartender training programs, policies and procedures.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Veterinary Receptionist/Assistant
Northtown 24HR Veterinary Emergency Hospital
Brampton, Ontario
09.2010 - 05.2017
- Conducted patient intake interviews to collect medical information and insurance details.
- Informed patients of financial responsibilities prior to rendering services.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Arranged hospital admissions for patients as required.
- Routed laboratory or diagnostic results to appropriate staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Education
Zookeeper Assisstant
Calgary Zoological Program
Calgary, AB08-2007
Certificate of Animal Care - Animal Care
Sheridan College
Brampton, ON06-2006
Bachelor of Arts - Fine Arts
University of Windsor
Windsor, ON04-2005
Skills
- Customer service
- Staff training and team leadership
- Disability awareness
- Organized and efficient
- Positive attitude
- Attention to Detail
- Situational awareness
- Time management
Affiliations
- hiking
- pilates
- wildlife photography
Languages
English
Full Professional
References
References available upon request.
Timeline
Dining Room Server
El Catrin Distillery
08.2022 - Current
Veterinary Receptionist
Bramalea Animal Hospital
09.2018 - Current
Veterinary Receptionist/Assistant
Northtown 24HR Veterinary Emergency Hospital
09.2010 - 05.2017
Head Bartender/Restaurant Manager
The Frigate: A Firkin Pub
09.2007 - 02.2022
Zookeeper Assisstant
Calgary Zoological Program
Certificate of Animal Care - Animal Care
Sheridan College
Bachelor of Arts - Fine Arts
University of Windsor
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