Michelle Xavier
Hamilton,ON
Summary
Dynamic hospitality professional with a proven track record at Bobby's Hideaway, excelling in guest relations and customer satisfaction. Skilled in cash handling and health code compliance, I effectively trained new staff and streamlined service processes, enhancing operational efficiency and guest experiences in high-pressure environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Bobbys Hideaway
05.2017 - 12.2025
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization of dining and kitchen areas to ensure compliance with health standards.
- Supported team during high-volume periods by efficiently managing food orders and serving guests.
- Collaborated with colleagues to streamline service processes, enhancing overall efficiency during busy shifts.
Front of House Employee
Burrito Boyz
Mississauga, ON
07.2015 - 04.2017
- Provided exceptional customer service by greeting and assisting guests promptly.
- Handled cash transactions accurately, ensuring efficient payment processing.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
Hospitality Worker
Shopsy's Deli & Restaurant
Mississauga, ON
04.2008 - 06.2015
- Trained new staff on operational procedures and best practices for delivering quality hospitality experiences.
- Monitored inventory levels, assisting in stock management to reduce waste and maintain supply efficiency.
- Implemented feedback mechanisms to gather guest insights, contributing to improved service offerings.
- Participated in team meetings focused on enhancing service delivery and fostering a positive work environment.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Education
High School Diploma -
John Fraser Secondary School
Mississauga, ON06.1998
Skills
Cleaning and sanitizing
Supply restocking
Guest relations
Reservation management
Health code compliance
Food safety
Safe alcohol service
Customer service
Multitasking
Hospitality services
Cash handling
POS system operation
POS systems
Dining and amenity recommendations
Teamwork
Reliability
Customer satisfaction
Languages
English
Full Professional
Certification
Smart Serve Certification
Timeline
Hospitality Worker
Bobbys Hideaway
05.2017 - 12.2025
Front of House Employee
Burrito Boyz
07.2015 - 04.2017
Hospitality Worker
Shopsy's Deli & Restaurant
04.2008 - 06.2015
High School Diploma -
John Fraser Secondary School