Michelle Wong
Edmonton,AB
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
11
11
years of professional experience
Work History
Supervisor
Shoppers Drug Mart
04.2025 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances through diligent record-keeping.
- Resolved customer inquiries and complaints with professionalism to enhance satisfaction.
Kitchen Hand
Prince Lane in Perth Australia
03.2023 - 12.2023
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Maintained high personal grooming standards and uniform presentation.
- Assisted in setting up and breaking down kitchen stations.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Cleaned and maintained work areas, equipment and utensils.
Kitchen Hand
Pasta in the Valley
02.2023 - 12.2023
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Followed recipes and chef instructions to prepare food correctly.
Operations CSR II
TELUS International Philippines
03.2016 - 11.2022
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
Salesperson
Sta Lucia East Grand Mall Philippines
01.2015 - 02.2016
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
Certificate of Care Giving Health Care Society
Pamantasan Ng Lungsod Ng Marikina
Marikina City, Philippines03-2010
Skills
- Positive attitude
- Kitchen Cleaning Expertise
- Customer service
- Client Support
- Collaborative Teamwork
Languages
English
Professional Working
tagalog
Full Professional
Timeline
Supervisor
Shoppers Drug Mart
04.2025 - Current
Kitchen Hand
Prince Lane in Perth Australia
03.2023 - 12.2023
Kitchen Hand
Pasta in the Valley
02.2023 - 12.2023
Operations CSR II
TELUS International Philippines
03.2016 - 11.2022
Salesperson
Sta Lucia East Grand Mall Philippines
01.2015 - 02.2016
Certificate of Care Giving Health Care Society
Pamantasan Ng Lungsod Ng Marikina
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