Michelle Woermke
St. Thomas,ON
Summary
Accomplished professional with strong understanding of payroll procedures, tax regulations and benefits administration internationally. Proficient in using multiple payroll software programs with knack for quickly learning new systems.
Highly organized, detail-oriented, and efficient at work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
8
8
years of post-secondary education
Work History
Head of Human Resources
Sonar Software Inc
08.2022 - Current
- Established strong relationships with key stakeholders to ensure alignment of HR goals with business objectives.
- Implemented succession planning initiatives, promoting long-term stability in key leadership positions.
- Conducted thorough workforce analyses to identify areas of improvement and develop targeted solutions.
- Managed annual budgeting process for the human resources department, ensuring sufficient allocation of resources towards strategic initiatives.
- Implemented effective performance management systems for ongoing employee development and growth.
- Managed complex employee relations issues, resulting in improved workplace harmony and satisfaction.
- Designed effective retention strategies by analyzing exit interviews and other relevant data sources.
- Reduced turnover rates by cultivating a positive work culture and addressing employee concerns proactively.
- Streamlined recruitment processes for increased efficiency and reduced time-to-fill rates.
- Evaluated training needs across the organization, developing customized learning plans to address skill gaps or competency deficiencies.
- Collaborated with legal counsel on employment law matters, mitigating risks associated with non-compliance or litigation.
- Championed diversity and inclusion efforts, fostering a more inclusive workplace environment.
- Oversaw benefits administration, optimizing offerings while controlling overall costs.
- Developed comprehensive onboarding programs to improve new hire retention and productivity.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Distributed employee engagement surveys to identify areas of improvement.
- Instructed senior leaders on appropriate employee corrective steps.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Managed and ran Ceridian Dayforce payroll system.
- Managed and Benefits.
- Managed third-party payees
- Devised hiring and recruitment policies for 100-employee company.
- Negotiated competitive compensation packages, ensuring market competitiveness and employee satisfaction.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Office and Payroll Manager
Kanter Marine
06.2019 - 08.2022
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Calculated deductions and processed payroll for employees.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Collaborated with HR and Finance departments for seamless integration of new hires into the payroll system.
- Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
- Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
- Maintained employee confidence with secure handling of sensitive information during all stages of the payroll process.
- Ensured compliance with federal, state, and local tax laws by staying current on regulations and updating policies accordingly.
- Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Provided expert advice on complex pay-related matters such as overtime calculations, garnishments, bonuses, or deductions to both employees and managers alike.
- Processed payroll garnishments such as tax liens and child support.
- Developed and implemented payroll procedures and policies to determine compliance with regulations.
- Reduced errors in payroll data entry by implementing automated systems and providing thorough training to staff members.
- Streamlined timekeeping procedures through the implementation of an automated system that accurately tracked employee hours worked for more efficient payroll processing.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
- Partnered with IT professionals to develop custom software solutions tailored specifically for company''s unique payroll needs.
- Spearheaded efforts to reconcile historical payroll discrepancies, resulting in improved relationships with affected employees and restored trust in the system.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Successfully transitioned from a manual to an electronic payment system for direct deposit enrollments, reducing paper waste within the organization.
- Assisted in budget planning by providing accurate forecasts of personnel costs for the upcoming fiscal year.
- Developed and maintained relationships with outside vendors to acquire mutually beneficial contracts.
- Integrated newly acquired companies into existing payroll systems while ensuring full compliance with relevant tax laws.
- Conducted annual salary reviews to ensure fair compensation across the organization based on market trends and internal benchmarks.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Supported financial director with special projects and additional job duties.
- Utilized financial software to prepare consolidated financial statements.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Complied with established internal controls and policies.
- Reviewed time records for 100 employees to verify accuracy of information.
Customer Service Manager
RBC
09.2000 - 02.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lag.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns promptly.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Spearheaded initiatives aimed at reducing average call wait times, significantly improving overall client experience metrics.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Processed and assisted in everyday banking and investment needs
- Process payroll for many clients through RBC internal payroll software.
- Took ownership of customer issues and followed problems through to resolution.
Education
International Freight Forwarders Certificate - International Trade And Transportation Logistics Management
CIFFA
Remote06.2018
Institute of Banking - Finance, Accounting And Customer Service
RBC
Canadian Banking Association 09.1997 - 09.2024
High School Diploma -
Arthur Voaden Secondary
St. Thomas, ON 09.1991 - 06.1996
Skills
- HR policies development
- Employee Relations
- Global HR experience
- Workforce Analytics
- Benefits Administration
- Onboarding Programs
- Internal Communications
- Employee Wellness Programs
- HR technology implementation
- Onboarding, Training, and Development
- Human Resource Management Software HRMS
- Benefits and compensation management
- Payroll Management
- Compliance
- Unemployment Claims
- Payroll coordination
- Payroll Processing, experience with QuickBooks, Sage, NetSuite, ADP, Workforce, Ceridian Dayforce
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Payroll and Benefits implementation by completing tasks with accuracy and efficiency.
- Achieved Human resources by introducing Payroll and benefits software for a start-up company.
Languages
English
Native or Bilingual
Soccer Coach
I have been a soccer coach for many years for different age groups 5yr-18yr.
Additional Information
I have been involved with two International startup companies, creating and implementing payroll policies and software, and have managed full-cycle payroll for over ten years. I am proficient in Word, Excel, Google, Slack, and Bamboo. I have operated numerous accounting and payroll software platforms and databases, including QuickBooks, Sage, ADP, Workforce, Ceridian /Dayforce, and background check software such as Checker and Backcheck.net.
I am adept at self-learning and rapidly assimilating new systems and processes.
Timeline
Head of Human Resources
Sonar Software Inc
08.2022 - Current
Office and Payroll Manager
Kanter Marine
06.2019 - 08.2022
Customer Service Manager
RBC
09.2000 - 02.2017
Institute of Banking - Finance, Accounting And Customer Service
RBC
09.1997 - 09.2024
High School Diploma -
Arthur Voaden Secondary
09.1991 - 06.1996
International Freight Forwarders Certificate - International Trade And Transportation Logistics Management
CIFFA
Similar Profiles
Steven ReyesSteven Reyes
Senior Full Stack Engineer (Remote) at Sonar SoftwareSenior Full Stack Engineer (Remote) at Sonar Software
Moses AMoses A
USNavy at Sonar TechnicianUSNavy at Sonar Technician
ANKIT KUMARANKIT KUMAR
Room Service Supervisor at ITC SONARRoom Service Supervisor at ITC SONAR
Jibi ThomasJibi Thomas
Truck Driver at RyderTruck Driver at Ryder
Alena DormanAlena Dorman
Store Manager at Popeye's ChickenStore Manager at Popeye's Chicken