Michelle Wik
Vancouver,BC
Summary
Dynamic professional with a proven track record in customer service and conflict resolution, honed as a Flight Attendant at WestJet. Skilled in cash and card handling, and renowned for reliability and efficiency. Excelled in building rapport with customers and ensuring their safety and comfort, significantly enhancing guest experience. Demonstrates exceptional attention to detail and teamwork abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Flight Attendant
WestJet
Vancouver, BC
03.2007 - Current
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep updated to all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate guests prior to takeoff.
- Resolved guest conflicts and medical emergencies during flights.
- Relayed updates and information to guests after confirming key details with pilot.
- Greeted guests, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to guests.
- Ensured safety and comfort of guests onboard aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
- Anticipate guests needs
- Completed product sales with efficiency and consistency
- Held roles in company initiatives such as the uniform fitting team and gate support, supporting staff and guests with day to day operations.
Education
GED -
Bow Valley College
CalgaryAnnual Training 18 Years - Inflight
Westjet Campus
Calgary, ABSkills
- Trustworthy
- Reliability and efficiency
- Attention to detail
- Teamwork and cooperation
- Team oversight
- Caring and friendly
- Cash and Card handling proficiency
Languages
English
Native or Bilingual
French
Limited Working
Certification
WHMIS/
Dangerous goods/
Advanced first aid/
AED and CPR/
Alcohol awareness/
Card handling security/
Fraud prevention/
OSH training/
Office and computer literate
Timeline
Flight Attendant
WestJet
03.2007 - Current
GED -
Bow Valley College
Annual Training 18 Years - Inflight
Westjet Campus