Michelle Whitelaw
Brantford
Summary
Dynamic and versatile Professional with 11 years of Administrative experience overseeing daily office operations, supporting executive teams, and improving internal systems. Tech-savvy and highly organized. Skilled in managing calendars, coordinating meetings, handling customer communications, and streamlining digital workflows. Adaptable, self-motivated, and proactive. Thrives in both independent and collaborative settings. Committed to delivering efficient, professional, and timely administrative support.
Overview
12
12
years of professional experience
Work History
Administrator/Marketing Coordinator (Remote)
River Glen Dental
01.2022 - 08.2024
- Managed email correspondence, scheduling, and data entry
- Issued invoices monthly, ensuring accuracy and timely delivery
- Followed up with clients on overdue balances
- Reconciled incoming payments against outstanding invoices from clients and insurance companies
- Maintained professional, respectful communication with clients while resolving disputes
- Maintained website and social media platforms while implementing marketing strategies
- Created professional documents and spreadsheets for various purposes
Administrator/Office Management
Grover Dental Care Professional Corporation
06.2015 - 10.2021
- Manage all day-to-day office operations including supplies, scheduling, billing, and client coordination
- Lead onboarding of new staff, coordinate meetings, and manage vendor relationships
- Maintained patient records, managed invoicing and insurance forms
- Coordinated team meetings, updated internal databases, and ensured all operations ran smoothly
- Provided administrative support for a busy multi-provider office
- Maintained accurate documentation of company policies and procedures for easy reference by all employees
Administrator
Upper Appleby Dental
08.2018 - 12.2020
- Managed Doctor and Hygiene schedule ensuring minimal gaps in daily schedule
- Provided front desk support including greeting patients, managing files, email correspondence and client communication
- Accounts Receivable, payment collection, and insurance submissions for ODSP, NIHB, and private plans
- Processing orders for dental materials and office supplies
Real Estate Sales Representative
Coldwell Banker Community Professionals
07.2019 - 07.2020
- Scheduled showing appointments for clients and pre-approved them with a mortgage broker
- Prepared offer agreement and consent forms for Transactions
- Hosted Open Houses prospecting home buyers
Real Estate Rental Agent
Queensway Realty
11.2018 - 07.2019
- Scheduled showing appointments for rental properties for clients
- Prepared agreement and consent forms for Transactions
- Promoted and advertised properties for lease while Prospecting clients through marketing and social media advertising (Facebook, Instagram and networking)
Level II Dental Assistant/Administrator
EJC Dentistry
11.2012 - 06.2015
- Maintaining the daily schedule
- Accepting payments and processing insurance claims
- Expose digital radiographs and assist in DDS procedures
- Pouring alginate models, create and design custom made mouth/sports guards, retainers, whitening and fluoride trays
- Maintenance of sterilization area and tray set up
- Documented patient dental health information, medical history, and vital signs for future reference
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Education
Mindfulness Coach Certificate
Transformation Services Academy of Life Coaching
03-2025
200 Hrs Yoga Teacher Training
Bodsphere - Health And Wellness
07-2023
Real Estate -
OREA College
09.2018
Health Sciences-Dental Assisting program Level I and II -
George Brown College
05.2012
Skills
- Calendar & Inbox Management
- Zoom, Google Meet, Teams Scheduling
- Customer Service & Email Correspondence
- CRM Systems
- Data Entry & Spreadsheet Management
- Invoicing & Expense Tracking
- Social Media & Graphic Design/Editing (Canva)
- Office & Operations Management
- File & Records Management
- Team Coordination & Communication
- Problem-Solving & Conflict Resolution
References
Available upon request
Timeline
Administrator/Marketing Coordinator (Remote)
River Glen Dental
01.2022 - 08.2024
Real Estate Sales Representative
Coldwell Banker Community Professionals
07.2019 - 07.2020
Real Estate Rental Agent
Queensway Realty
11.2018 - 07.2019
Administrator
Upper Appleby Dental
08.2018 - 12.2020
Administrator/Office Management
Grover Dental Care Professional Corporation
06.2015 - 10.2021
Level II Dental Assistant/Administrator
EJC Dentistry
11.2012 - 06.2015
Real Estate -
OREA College
Mindfulness Coach Certificate
Transformation Services Academy of Life Coaching
200 Hrs Yoga Teacher Training
Bodsphere - Health And Wellness
Health Sciences-Dental Assisting program Level I and II -
George Brown College
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