MICHELLE WALKER
Early Childhood Educator/RTA
Edmonton,AB
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work History
Insurance Advisor
Combined Insurance
01.2022 - 01.2024
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Trainer
Rogers/Fido
01.2019 - 01.2022
- Assisted in maintaining high levels of employee engagement throughout the training process by incorporating interactive activities and group discussions into each session.
- Worked closely with other trainers to adapt best practices and share insights, resulting in a more cohesive and effective training program.
- Evaluated the effectiveness of current training methods, making adjustments as necessary to better align with company objectives and goals.
- Identified areas of improvement in employee performance and provided targeted coaching to address specific needs.
Life Redesign Coach
Connect
01.2018 - 01.2020
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Researched latest industry trends and developments to keep abreast of best practices.
- Created and implemented innovative strategies to engage clients in coaching journey.
- Developed and maintained network of professional resources to refer clients to.
- Assisted clients with developing strategies to manage stress and increase productivity.
Inside Sales Manager
Acklands Grainger
01.2015 - 01.2016
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
- Improved customer retention rates by addressing client concerns promptly and providing tailored solutions.
- Streamlined the sales process by utilizing CRM tools for efficient tracking of leads, prospects, and closed deals.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Certificate - Recreation Therapy
Norquest Community College
Edmonton, AB 2013.Sep - 2024.Jun
Certificate - Early Childhood Education Level 2
MCG College
Edmonton, AB 2024.03 - Current
Skills
- Facilitator/Trainer Skill's
- Curriculum Planning and Implementation
- Individual Evaluations
- Content Adaptation
- Positive Reinforcement Strategies
- Behavior Modeling
- Best Practices and Standards
- Recreational Activities
- Policy Compliance Understanding
- Flexible and Adaptable
- Teamwork and Collaboration
- Excellent Communication
- Multitasking Abilities
- Cultural Awareness
Accomplishments
- Promoted to Escalations Advisor and CPR Trainer within 5 months in the Insurance Advisor role
- Received two awards within 6 months of starting the position
Educationcertifications
- Recreation Therapy Assistant, 2017, NorQuest College, Edmonton, AB
- LLQP, 2023
- Early Childhood Education Level 1 & 2, 2024, MCG Careers
- Military Training
Timeline
Certificate - Early Childhood Education Level 2
MCG College
2024.03 - Current
Insurance Advisor
Combined Insurance
01.2022 - 01.2024
Customer Service Trainer
Rogers/Fido
01.2019 - 01.2022
Life Redesign Coach
Connect
01.2018 - 01.2020
Inside Sales Manager
Acklands Grainger
01.2015 - 01.2016
Certificate - Recreation Therapy
Norquest Community College
2013.Sep - 2024.Jun
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