Michelle Wadge
Winnipeg,MB
Summary
Enthusiastic retail professional with 20 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, willing and capable of learning new processes to support overall organizational success. Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cook
Northstar Frontier Services
07.2021 - 08.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Traveled all across Canada cooking for CN Rail employees on train fleets.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Supervisor
Dana Hospitality
03.2020 - 07.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Cashier
Tim Hortons
10.2018 - 03.2020
- Assisted customers with account updates, new service additions and promotional offers.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
Shift Manager
McDonalds
12.2014 - 05.2018
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
- Ran daily reports to assess performance and make proactive adjustments.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
Line Cook
Cranky Joes Roadhouse
10.2008 - 06.2009
- Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
- Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
- Marinated food items according to corporate-provided instructions and recipes.
- Kept stations stocked and ready for use to maximize productivity.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
- Delivered soiled dishes and pots and pans to washing areas and assisted in cleaning and drying all items.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Operated all kitchen equipment safely to avoid injuries.
- Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
- Washed and peeled ingredients to prepare for use in different meals and recipes.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Assisted in preparation of menu items such as steaks, burgers and sandwiches.
- Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
Education
High School Diploma -
Sudbury Secondary School
Sudbury 5 2000
Associate of Arts - Medical Laboratory Technology
Cambrian Colllege
Sudbury4 2003
Skills
- Issue resolution
- Payment processing
- POS systems
- Cash drawer balancing
- Cash management
- Customer assistance
- Scanner operations
- Coin counting
- Cash register operation
- Cooking
- Customer Service
- Grilling
Certification
- ServSafe
- First Aid/CPR
Languages
English
Full Professional
Timeline
Cook
Northstar Frontier Services
07.2021 - 08.2023
Supervisor
Dana Hospitality
03.2020 - 07.2021
Cashier
Tim Hortons
10.2018 - 03.2020
Shift Manager
McDonalds
12.2014 - 05.2018
Line Cook
Cranky Joes Roadhouse
10.2008 - 06.2009
High School Diploma -
Sudbury Secondary School
Associate of Arts - Medical Laboratory Technology
Cambrian Colllege
- ServSafe
- First Aid/CPR
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