Michelle Villacreses
Vancouver,British Columbia
Summary
Dedicated and personable professional with a solid background in office administration, including receptionist duties, customer service, and administrative assistance. Proven ability to handle high-volume phone calls, greet visitors, and manage inquiries with professionalism and efficiency. Skilled in appointment scheduling, record-keeping, and providing exceptional customer experiences. Eager to transition my administrative skills to a front desk position in a hotel, where I can contribute to guest satisfaction and operational excellence.
Overview
9
9
years of professional experience
Work History
Dental Receptionist
DR. MATTHEW NG INC.
01.2022 - Current
- Prepared and processed patient referrals and transfer requests.
- Expedited appointment scheduling through effective utilization of office management software systems.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Assisted with medical coding and billing tasks.
Customer Service Assistant
THIERRY ALBERNI
09.2018 - 12.2021
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer calls and emails to answer questions about products and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
OFFICE ASSISTANT
DISTRIBUIDORA CONTINENTAL
03.2015 - 01.2018
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Monitored security to help maintain equipment, data and information safety.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
Education
BACHELOR IN HOSPITALITY MANAGEMENT - CURRENT
ACSENDA SCHOOL OF MANAGEMENT
Vancouver, BC06.2026
DIPLOMA - Hospitality Management
ARBUTUS COLLEGE BUSINESS AND TECNOLOGY
Vancouver, BC12.2019
CERTIFICATE - MANAGING SERVICE IN FOOD AND BEVERAGE OPERATIONS
ARBUTUS COLLEGE
Vancouver, BC12.2018
Certificate - IEELTS
INTERNATIONAL HOUSE
ECUADOR-GUAYAQUIL07.2018
Certificate of Technical Studies -
EXCELL AL SIGUIENTE NIVEL
MEXICO07.2016
High School Diploma -
LICEO CRISTIANO DE GUAYAQUIL
ECUADOR-GUAYAQUIL01.2015
Skills
OFFICE ADMINISTRATION
BILLING PROCEDURES
PROBLEM-SOLVING
COMMUNICATION SKILLS
MULTITASKING
APPOINTMENT SCHEDULING
TIME MANAGEMENT
COMPUTER PROFICIENCY
TELEPHONE HANDLING
ATTENTION TO DETAIL
Languages
English
Full Professional
Timeline
Dental Receptionist
DR. MATTHEW NG INC.
01.2022 - Current
Customer Service Assistant
THIERRY ALBERNI
09.2018 - 12.2021
OFFICE ASSISTANT
DISTRIBUIDORA CONTINENTAL
03.2015 - 01.2018
BACHELOR IN HOSPITALITY MANAGEMENT - CURRENT
ACSENDA SCHOOL OF MANAGEMENT
DIPLOMA - Hospitality Management
ARBUTUS COLLEGE BUSINESS AND TECNOLOGY
CERTIFICATE - MANAGING SERVICE IN FOOD AND BEVERAGE OPERATIONS
ARBUTUS COLLEGE
Certificate - IEELTS
INTERNATIONAL HOUSE
Certificate of Technical Studies -
EXCELL AL SIGUIENTE NIVEL
High School Diploma -
LICEO CRISTIANO DE GUAYAQUIL
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