Michelle Villacreses
Vancouver,BC
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Hardworking, educated, friendly, always on time and happy to work as team.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
Dr. Matthew Ng Inc.
01.2023 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Dental Receptionist
VillaDental Ecuador
01.2021 - 12.2022
- Helped patients complete necessary medical forms and documentation.
- Managed patient billing processes for timely, accurate payments.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
Service Assistant
Thierry Fine Cuisine
09.2018 - 12.2020
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Established rapport with customers by providing friendly and attentive service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Engaged in suggestive selling and other sales techniques.
Education
Diploma Of Hospitality Management - Hospitality Management
Arbutus College of Business And Technology
473 W Hastings St, Vancouver09.2020
Certificate - Managing Service in Food And Beverage Operations
Arbutus College Business And Technology
473 W Hasting St, Vancouver 03.2019
IEELTS -
International House
Guayaquil- Ecuador 07.2018
Excel And Microsoft -
Davinci School
Mexico City07.2016
High School Diploma -
Liceo Cristiano De Guayaquil
Guayaquil - Ecuador 12.2015
Skills
- Dental Terminology Knowledge
- Incoming Call Reception
- Understanding of Confidentiality Laws
- Scheduling Tests and Procedures
- Insurance Authorizations
- Patient Benefits Confirmation
Languages
English
Native or Bilingual
spanish
Native or Bilingual
Timeline
Dental Receptionist
Dr. Matthew Ng Inc.
01.2023 - Current
Dental Receptionist
VillaDental Ecuador
01.2021 - 12.2022
Service Assistant
Thierry Fine Cuisine
09.2018 - 12.2020
Diploma Of Hospitality Management - Hospitality Management
Arbutus College of Business And Technology
Certificate - Managing Service in Food And Beverage Operations
Arbutus College Business And Technology
IEELTS -
International House
Excel And Microsoft -
Davinci School
High School Diploma -
Liceo Cristiano De Guayaquil
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