Michelle Vargas-Tafolla
Anaheim
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
6
6
years of professional experience
2013
2013
years of post-secondary education
Work History
Store Manager
Kohl's
Irvine
12.2023 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed staff to enhance customer service skills and product knowledge.
- Implemented visual merchandising standards to create an attractive shopping environment.
- Conducted regular sales analysis to identify trends and adjust strategies accordingly.
- Coordinated promotional events and ensured proper execution in-store for maximum impact.
- Fostered a positive team culture through effective communication and team-building activities.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided yearly reviews for direct reports
- Maintained a strong relationship with Associate Relations department to ensure company expectations were being adhered to
Assistant Manager
Kohl's
Laguna Niguel
08.2019 - 08.2023
- Assisted in managing daily store operations and staff scheduling.
- Coordinated merchandise displays to enhance customer engagement and sales.
- Implemented visual merchandising standards to maintain store aesthetics.
- Collaborated with team members to resolve customer inquiries and issues effectively.
- Executed cash handling procedures during shifts for accurate financial transactions.
- Maintained cleanliness and organization of the sales floor for a positive shopping experience.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
Education
Anaheim High
Anaheim, CASkills
- Visual merchandising
- Sales analysis
- Inventory management
- Employee training
- Team leadership
- Customer service
- Performance evaluation
- Policy compliance
- Conflict resolution
- Staff scheduling
- Cash handling
- Communication skills
- Problem solving
- Store operations
- Reliable
- Team development
- Work Planning and Prioritization
- Recruitment and hiring
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Accomplishments
- Top 10% store in company during Assistant Manager Role
- Store of the month for district in February 2025
- Store of the month twice during Assistant Manager Role
- Leader of the Month in 2023 for district
References
References available upon request.
Timeline
Store Manager
Kohl's
12.2023 - Current
Assistant Manager
Kohl's
08.2019 - 08.2023
Anaheim High