Michelle Vanhille
Hayward
Summary
ASM and B2B Team Manager specializing in process improvement and customer relationship management. Proven track record of enhancing team performance and fostering strong client partnerships, driving substantial revenue growth. Extensive experience in B2B sales strategy and market analysis, resulting in high customer satisfaction and improved performance metrics.
Overview
34
34
years of professional experience
Work History
ASM, B2B Team Manager
West elm
San Ramon
05.2018 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Managed B2B sales initiatives, aligning product offerings with client needs.
- Coordinated promotional campaigns to engage prospective B2B customers effectively.
- Facilitated training sessions for staff on best practices in B2B relationship management.
- Created sales presentations that clearly articulated product features, benefits, and value proposition.
- Cultivated strong relationships with existing clients by responding promptly to inquiries or requests for assistance.
- Established relationships with key decision makers within prospective clients' organizations.
- Maintained detailed records of all interactions with customers throughout the sales cycle process.
- Responded quickly to any issues that arose during the onboarding process for new customers.
- Provided leadership, guidance, and mentorship to junior team members as needed.
- Identified areas of improvement within existing processes or procedures related to B2B operations.
- Drove high performance by developing team members.
- Worked closely with internal teams to deliver on high-profile, complex projects.
- Directed customer service policies to enhance customer satisfaction and loyalty.
- Cultivated a positive organizational culture and work environment to motivate employees.
- Set and monitored performance metrics to evaluate and improve business operations.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Directed and coordinated products, services and sales activities.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Realtor
Remax and Coldwell Banker
San Lorenzo
02.1999 - 06.2017
- Guided clients through property transactions from initial consultation to closing.
- Conducted market analysis to determine property values and investment opportunities.
- Prepared comprehensive listing presentations showcasing properties effectively.
- Negotiated contracts and terms with buyers, sellers, and other agents.
- Developed marketing strategies utilizing social media and local advertising platforms.
- Coordinated property showings and open houses for prospective buyers.
- Maintained knowledge of local real estate trends and regulations for informed guidance.
- Fostered relationships with clients to ensure repeat business and referrals.
- Managed real estate transactions from initiation to closing.
- Coordinated appointments to show homes to prospective buyers.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Prepared comparative market analysis to estimate properties' value.
- Provided guidance to clients throughout the entire buying or selling process.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Created detailed property descriptions for use in marketing material.
- Explained financial requirements and analytical data to potential buyers and sellers.
Design Manager
Henry Conversano and Associate
Oakland
03.1992 - 07.1999
- Collaborated with design teams to create promotional materials and assets.
- Supported budget management for marketing initiatives and projects.
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
- Collaborated closely with internal teams including sales, operations, finance.to ensure alignment of overall objectives across departments.
- Worked with creative teams to deliver productive marketing campaigns.
- Delivered administrative support services to improve marketing efforts.
- Maintained a library of marketing collateral including images and videos.
- Performed administrative tasks such as maintaining records of expenses incurred during campaigns.
- Led design projects from concept to execution, ensuring alignment with brand vision.
- Developed design strategies that guided creative direction and innovation initiatives.
- Managed design budgets and resources, optimizing project timelines and deliverables.
- Provided extensive coaching to each designer, promoting confidence and morale while cultivating positive working partnerships.
- Managed a team of designers while leading the creative process from concept through completion.
- Presented concepts and designs directly to senior leadership teams at various stages of the project lifecycle.
- Worked with client via email, phone and in-person to collect information to complete designs.
- Approved art layouts, copy design and illustrative work for publication.
Education
Bachelor of Arts - Interior Design
Academy of Art University
San Francisco, CA06-1993
Associate of Arts - Marketing
Chabot College
Hayward, CA06-1990
Skills
- Team management
- B2B sales strategy
- Customer relationship management
- Performance metrics
- Process improvement
- Market analysis
- Team motivation
- Effective communication
Timeline
ASM, B2B Team Manager
West elm
05.2018 - Current
Realtor
Remax and Coldwell Banker
02.1999 - 06.2017
Design Manager
Henry Conversano and Associate
03.1992 - 07.1999
Bachelor of Arts - Interior Design
Academy of Art University
Associate of Arts - Marketing
Chabot College