Michelle Turner
Sprucedale
Summary
Developed strong organizational and multitasking skills in fast-paced hospitality environment, ensuring cleanliness and order. Consistently maintained high standards of hygiene and efficiency, adapting to various tasks and responsibilities. Seeking to leverage these transferrable skills in new field that values reliability and attention to detail.
Overview
11
11
years of professional experience
Work History
Housekeeper
Comfort Inn by Choice Hotels
06.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Front Desk Receptionist
Hidden Valley Resort
10.2021 - 11.2022
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Front Desk Receptionist
Tally Ho Inn
12.2019 - 03.2021
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Greeted visitors warmly, creating positive first impression of organization.
Assistant Manager
Dairy Queen Grill & Chill
06.2014 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Almaguin Highlands Secondary School
South River, ON06-2017
Skills
- Teamwork
- Attention to detail
- Money handling
- Housekeeping
- Customer service
- Telephone etiquette
- Data entry
- Workload management
- Appointment scheduling
- Administrative skills
Timeline
Housekeeper
Comfort Inn by Choice Hotels
06.2023 - Current
Front Desk Receptionist
Hidden Valley Resort
10.2021 - 11.2022
Front Desk Receptionist
Tally Ho Inn
12.2019 - 03.2021
Assistant Manager
Dairy Queen Grill & Chill
06.2014 - 03.2020
High School Diploma -
Almaguin Highlands Secondary School
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