Michelle Tshimanga

• Compiled summary reports and presented data as requested.
• Prepared pertinent documentation such as progress notes and daily reports.
• Maintained a detail-orientated approach during interactions with clients flagging risks and security concerns to collaborative health care team.
• Accustomed to utilizing standardized approaches for screening and assessing mental health and substance use concerns. Systematically recorded and observed client mood, emotional state, activity, and food intake of clients.
• Directed activities to promote growth in mental, emotional, and educational areas.
• Applied clinical and behavioral knowledge to maintain safety during crisis moments.
• Referred clients to community resources for financial and mental health support.
• Modeled positive behavior for residents by providing leadership and positive interactions.

• Provided transportation to outings including: doctor's appointments, shopping centres and grooming appointments.
• Worked to improve and enhance patient lives through effective and compassionate care.
• Built strong relationships with client to deliver emotional support and companionship.
• Gathered dietary information, prepared food for mealtimes, and monitored intake to help client achieve nutritional objectives and support wellness goals.
• Determined specific needs and provided most appropriate level of services for client well-being.
• Provided bus training to support client's independence and ability to go to their daily activities independently using public transit.

• Recommended products based on solid understanding of individual customer needs and preferences.
• Maintained supply levels in counter and customer areas to meet typical demands.
• Prioritized drink requests while managing interruptions.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 30 minutes.
• Educated coworkers and customers about new products.
• Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
• Controlled line and crowd with quick, efficient service.
• Engendered customer loyalty by remembering personal preferences and allergy information.
• Maintained the Mastrena high-performance espresso machine and performed minor repairs to keep coffee machines functioning properly.
• Complied with standards for merchandising, stocking and storing product; restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Trained team members in successful strategies to meet operational and sales targets.
• Completed store opening and closing procedures.
• Rotated stock according to dates and protocols.
• Gathered and organized supplementary material to support structured lessons.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Poured and prepared mixed drinks for over 100 customers daily and created new libations drawing in clientele.
• Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
• Generated higher ticket averages by training 5 employees on suggestive up-selling techniques.
• Set up glassware, liquor and other necessary supplies for special events.
• Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

Coursework in abnormal psychology, developmental psychology, immunology, genetics, microbiology and sociology.