Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Trilokie

Brampton,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Sales Repersentative

TELUS
09.2021 - Current
  • Providing clients with positive sales and service experience while meeting sales quotas and catering services to meet client needs and expectations.
  • Managed responsibilities as store key holder, including daily opening and closing tasks, cash handling, and register operations, ensuring smooth store operations.
  • Conducted regular audits of inventory levels to identify discrepancies or potential issues in stock management processes efficiently.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction, retention, and loyalty.
  • Enhanced client experience by educating and assisting customers with online navigation of TELUS digital platforms to facilitate self-serve account management functions.
  • Implemented cross-selling and upselling strategies during client interactions leading to increased sales revenue from existing customers by reviewing product features, benefits, and promotions.
  • Maintained up-to-date knowledge of product and service policies regarding, privacy regulations and loss prevention practices per quarter.

Summer Law Intern/Legal Assitant

Yu Law Firm
05.2021 - 08.2021
  • Contributed to office efficiency by assisting with administrative tasks such as filing and organizing case materials.
  • Collaborated effectively with cross-functional teams like paralegals and support staff for seamless coordination on cases.
  • Collaborated with fellow interns on team projects, streamlining workflow and increasing efficiency.
  • Attended internal training sessions on various areas of law to expand knowledge base and skillset.
  • Established law library database accuracy by maintaining legal records to regulate disparities and perform case file updates.

Brand Representative

Abercrombie & Fitch Kids
09.2020 - 02.2022
  • Adapted selling approach based on individual customer needs for a tailored shopping experience that encouraged loyalty.
  • Maximized revenue potential during high-traffic periods by effectively managing multiple customer interactions simultaneously.
  • Streamlined merchandise restocking processes to ensure consistent availability of popular items on the sales floor.

Education

Bachelor of Commerce - Law & Business And Human Resource Management

Toronto Metropolitan University
Toronto, ON
06.2024

Skills

  • Customer Account Management
  • Needs Assessment
  • Customer Complaint Resolution
  • Active Listening
  • Microsoft Office Suite
  • Transaction Processing
  • POS Systems and Ordering Platforms
  • Customer Data Confidentiality
  • Policies and Procedures Adherence
  • Product Recommendations
  • ID Verification
  • Cash Handling

Timeline

Sales Repersentative

TELUS
09.2021 - Current

Summer Law Intern/Legal Assitant

Yu Law Firm
05.2021 - 08.2021

Brand Representative

Abercrombie & Fitch Kids
09.2020 - 02.2022

Bachelor of Commerce - Law & Business And Human Resource Management

Toronto Metropolitan University

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Michelle Trilokie