Michelle Tran
Burnaby,BC
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Owner
Meraki Beauty Bar
2015.03 - Current
- Featured in BC Business 30 under 30 list in 2020.
- Achieved track record of successfully completing more than 10,000 permanent makeup procedures independently.
- Developed and implemented a comprehensive curriculum for a permanent makeup academy, resulting in the successful graduation of approximately 50 students.
- Led and coached a team of up to 21 employees, resulting in nearly 1,000 5-star Google reviews.
- Delivered an inspiring speech to empower women in business during the noteworthy all-female event, Business Afterhours.
- Raised funds and created awareness for local charities (such as BC Lupus Foundation, BC Cancer Society, DTES Women's Center, DTES Sandwich Run).
- Currently offering free permanent makeup services to Cancer Survivors with a track record of 20+ successful treatments.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Co-Owner
The Good Beautician
2018.01 - Current
- Optimized eCommerce operations by analyzing user data and making strategic adjustments to product offerings and website design elements as needed.
- Increased online sales by developing and implementing targeted ecommerce marketing strategies.
- Monitored competitor activities closely via various tools like price comparisons websites or their own eCommerce stores.
- Utilized market knowledge of ecommerce industry, supporting company sales goals and objectives.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Mortgage Funder
First National Financial LLP
2015.04 - 2016.07
- Expertly navigated challenging situations involving delayed fundings or last-minute changes by adapting quickly and communicating effectively with relevant parties.
- Resolved complex issues related to mortgage funding by collaborating with other departments, such as lawyer, mortgage underwriting, mortgage broker.
- Demonstrated strong analytical skills by identifying patterns in loan applications, addressing potential issues to improve overall funding success rate.
- Monitored pipeline activities closely, ensuring proper follow-up on outstanding items necessary for loan closing.
- Achieved timely closings on loans while adhering to strict deadlines and regulatory requirements.
- Enhanced accuracy of mortgage documentation by thoroughly reviewing all paperwork prior to submission for approval.
Director of Administration
The MAD Lab Foundation
2015.01 - 2017.01
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Monitored progress of funding goals for timely achievement
- Supported timely and accurate administrative task completion.
Client Advisor
RBC Royal Bank
2013.02 - 2015.04
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained extensive knowledge of financial trends and products, providing accurate guidance and recommending suitable products to clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Implemented effective fund management system
Assistant Manager
Hapa Izakaya
2010.02 - 2012.10
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Fostered an enjoyable working atmosphere for employees and patrons
- Successfully mediated and resolved any conflicts with dissatisfied clients
Hostess
JOEY Bentall One
2010.05 - 2011.03
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
Blue Star Japanese Bistro
2008.09 - 2011.02
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Aldo Shoes
2009.11 - 2010.10
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Setter
Earls Restaurant
2008.04 - 2008.09
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Telemarketer
RSVP Customer Care Center
2007.03 - 2007.08
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Achieved recognition for top sales performance in Q2
Education
Certification - Medical Office Assistant
Capilano University
North Vancouver05.2011
High School Diploma -
Vancouver Technical Secondary
Vancouver2009
Skills
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Sales Strategies
- Business Development
- Strategic Planning
- Systems Management
- Customer Retention
Languages
English
Professional Working
Chinese (Cantonese)
Limited Working
Timeline
Co-Owner
The Good Beautician
2018.01 - Current
Mortgage Funder
First National Financial LLP
2015.04 - 2016.07
Owner
Meraki Beauty Bar
2015.03 - Current
Director of Administration
The MAD Lab Foundation
2015.01 - 2017.01
Client Advisor
RBC Royal Bank
2013.02 - 2015.04
Hostess
JOEY Bentall One
2010.05 - 2011.03
Assistant Manager
Hapa Izakaya
2010.02 - 2012.10
Cashier
Aldo Shoes
2009.11 - 2010.10
Server
Blue Star Japanese Bistro
2008.09 - 2011.02
Setter
Earls Restaurant
2008.04 - 2008.09
Telemarketer
RSVP Customer Care Center
2007.03 - 2007.08
Certification - Medical Office Assistant
Capilano University
High School Diploma -
Vancouver Technical Secondary
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