Michelle Tovstigo

• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
• Transformed underperforming teams into productive, profitable teams.
• Resolved conflicts promptly to promote positive environment for customers.
• Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
• Coordinated with other district managers to actualize performance improvement strategies.
• Modeled best practices for sales and customer service.
• Built relationships with customers and community to establish long-term business growth.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Audit lending files to ensure compliant with policies and procedures of the Credit Union, CMHC and Sagen

• Maintained friendly and professional customer interactions.
• Assessed employee performance and developed improvement plans.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Engaged employees in business processes with positive motivational techniques.
• Complied with regulatory guidelines and requirements.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Examined customer loan applications for loan approvals and denials.

Provided the same accountabilities as my position in Parksville.

Obtained top branch performance results for Vancouver Island Region in 2014.

• Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
• Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
• Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
• Helped clients make informed decisions about financial future.
• Presented financial plans and investment recommendations to clients.
• Developed and maintained strong relationships with clients to maximize satisfaction.