Michelle Tom
Stockton
Summary
Dynamic leasing professional with a proven track record in managing tenant relations and lease agreements, consistently achieving high occupancy rates while enhancing tenant satisfaction. Expertise in fostering positive relationships and effectively addressing tenant needs, contributing to a collaborative and thriving community environment. Recognized for adaptability and a results-driven approach, complemented by strong communication and organizational skills that drive operational success. Committed to delivering exceptional service and creating value for both tenants and property owners.
Overview
15
15
years of professional experience
Work History
Leasing Consultant
American Property Management Group
Modesto, CA
03.2025 - Current
- Presented detailed property tours, emphasizing key amenities and features to inform and persuade prospective tenants.
- Executed lease signings while ensuring adherence to rental agreements and regulatory standards.
- Managed tenant communications to address inquiries and resolve issues promptly.
- Engaged with residents to build rapport and improve retention outcomes.
- Coordinated marketing initiatives to increase property visibility and attract potential renters.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Leveraged social media platforms to market properties, reaching wider audience of potential tenants.
- Participated in regular training sessions to stay current on industry trends and best practices.
Medical Payment Poster
Premier Ambulance
Brea, CA
04.2022 - 02.2025
- Responsibilities included: Processed Medicare 835’s, posting payments to patient’s accounts, pulled accounts from collections, reviewed denials from insurance companies, processed incoming EOB’s, reviewed and processed refunds.
General Manager
INTOWN SUITES
Lewisville, TX
05.2020 - 03.2022
- Managed a team of 6 employees
- Monitored and maintained budgets
- Successfully implemented new policies and procedures to improve team efficiency
- Met with clients to and review orders
- Maintained staffing levels
- Managed and trained new hires
- Prepared payroll
- Planned and coordinated events
- Complied with federal and state mandates
Medical Payment Poster
Royal Ambulance
San Leandro, CA
05.2019 - 05.2020
- Responsibilities included: Processed Medicare 835’s, posting payments to patient’s accounts, pulled accounts from collections, reviewed denials from insurance companies, processed incoming EOB’s, reviewed and processed refunds.
Assistant Manager
Old West Café
Bedford, TX
10.2017 - 04.2019
- Responsibilities included: Supporting the general manager in objective measures including sales and profit goals, ordering food and supplies, received deliveries, ensured high food quality standards while working the expo line, monitoring of cash handling policies, and deposit verification, recruiting, training and supervising staff, handling customer inquiries and complaints, guided the front and back of house ensuring an efficient operation, handling administrative duties and paperwork, scheduling.
Team Lead
Cheddar's Scratch Kitchen
Arlington, TX
02.2015 - 09.2017
- Responsibilities included: Oversaw day to day operations, motivated and assisted in training new team members, acted as a role model for the team. Delegated tasks to servers, opened & closed expo line, communicated company goals, safety practices and making sure servers were in compliance with dress code.
On/Off Premises Sales Representative
Bay Area Distributing
Richmond, CA
11.2010 - 01.2015
- Responsibilities included: Worked alongside local beer suppliers to ensure the successful sale, volume growth, distribution, brand presence and positioning of the supplier's portfolio, working within a set list of on-premise accounts and/or a territory of large and small format off-premise accounts throughout the assigned territory. Responsible for maximizing sales and distribution of all products on assigned route. Assisting in marketing, merchandising and delivery efforts as needed in order to accomplish monthly, quarterly and annual performance objectives. Building strong relationships with all customers and ensuring quality of products.
Education
High school diploma - General Studies
Ceres High School
Ceres, CA06.2002
Skills
- Merchandising
- Sales Management
- Account Management
- Assistant Manager Experience
Additional Information
- Skills:
- Merchandising
- Detail oriented
- Networking/relationship building
- Territory/account management
- Client acquisition & retention
- Excellent verbal and written communication
Timeline
Leasing Consultant
American Property Management Group
03.2025 - Current
Medical Payment Poster
Premier Ambulance
04.2022 - 02.2025
General Manager
INTOWN SUITES
05.2020 - 03.2022
Medical Payment Poster
Royal Ambulance
05.2019 - 05.2020
Assistant Manager
Old West Café
10.2017 - 04.2019
Team Lead
Cheddar's Scratch Kitchen
02.2015 - 09.2017
On/Off Premises Sales Representative
Bay Area Distributing
11.2010 - 01.2015
High school diploma - General Studies
Ceres High School