Michelle Tokaryk
manager
Innisfail,AB
Summary
Accomplished Grocery Manager specializing in inventory management and team leadership. Known for enforcing safety protocols and enhancing customer service, while fostering a culture of performance excellence among staff.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Grocery Manager
No frills
Innisfail, Alberta
05.2021 - Current
- Managed daily grocery operations and ensured efficient store functionality.
- Supervised staff schedules and delegated tasks to optimize workflow.
- Conducted inventory checks and maintained stock levels throughout the store.
- Trained new employees on company policies and customer service standards.
- Coordinated product displays and promotions to enhance customer engagement.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Implemented safety procedures to ensure a secure shopping environment.
- Collaborated with vendors for timely delivery of quality products.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
Clerk
Mobile gas Bar
Innisfail, Alberta
04.2020 - 05.2021
- Processed customer transactions quickly and accurately at a busy gas station.
- Managed inventory levels and restocked supplies as needed throughout the day.
- Maintained cleanliness and organization of the store and fueling area.
- Operated point-of-sale systems to record sales efficiently and securely.
- Assisted customers with inquiries about products, services, and promotions.
- Handled cash, credit, and debit transactions with attention to detail.
- Enforced safety protocols to maintain a secure environment for customers and staff.
- Answered phones in a courteous manner while providing excellent customer service.
- Operated cash register to process cash, check, and credit card transactions.
- Prepared deposits according to established procedures.
Grocery Team Member
No frills
Innisfail, Alberta
09.2018 - 04.2020
- Managed daily grocery operations and ensured efficient store layout.
- Supervised team members and coordinated shifts for optimal coverage.
- Oversaw inventory management, including stock levels and product rotation.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Trained staff on customer service standards and store policies.
- Implemented safety protocols to maintain a clean and safe shopping environment.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Ordered supplies as needed while staying within budget parameters.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
Education
High School Diploma -
Innisfail Jr Sr High School
Innisfail, AB06-1986
Skills
- Inventory management
- Cash handling
- Employee training
- Supply ordering
- Safety protocol enforcement
- Team supervision
- Product merchandising
- Scheduling coordination
- Delegating work
- Merchandising strategies
Certification
pallet jack training
Timeline
Grocery Manager
No frills
05.2021 - Current
Clerk
Mobile gas Bar
04.2020 - 05.2021
Grocery Team Member
No frills
09.2018 - 04.2020
High School Diploma -
Innisfail Jr Sr High School