Michelle Tobin

• Complete site assessments, measure, monitor, and report the scope of work.
• Communicate with the external contractors, Ensure processes and procedures are properly documented and quoted.
• Resolve issues and solve problems throughout the project life cycle.
• Monitored market changes impacting sales performance to adapt strategies accordingly.
• Collaborated with management team to review performance metrics and strategize improvements.
• Conducted meetings with existing customers to identify needs and provide tailored solutions.
• Increased sales volume through targeted support to new and returning customers

Managed receptionist area, greeting visitors and addressing inquiries efficiently.

Routed agreements, contracts, and invoices through signature process with accuracy.

• Leading diverse team productivity and workflows to consistently achieve quality service goals.
• Delivered exceptional service to customers, fostering future business opportunities.
• Cultivated empathetic client relationships, consistently exceeding service standards.
• Encouraged repeat visits from customers by expressing gratitude for patronage.
• Processed membership cards, address changes, and billing inquiries using POS system.
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• Consistently met or exceeded benchmarks for call speed, accuracy, and volume.
• Developed innovative solutions by establishing and managing a home phone rejections department.
• Enhanced knowledge through monthly call quality assessments and one-on-one coaching sessions.
• Fostered excellent service commitment to improve operational efficiency and customer satisfaction.
• Monitor and report on project budget and milestones.
• Conducted training sessions on customer service, conflict resolution, team building, and leadership skills.
• Enforced policies and procedures to strengthen operational standards across departments.
• Boosted productivity through effective call control.

• Supervised daily operations across five locations
• Interpreted financial data from store operations reports to assess profitability of stores within the territory.
• Assessed inventory levels of products in stores throughout the region ensuring adequate stock was available at all times.
• Coordinated regional events such as trade shows, seminars, conferences.
• Initiated the sales process by preparing contracts.
• Trained and mentored high-performing team through regular reviews and targeted coaching.
• Ability to work under pressure
• Collaborated with staff to enhance customer satisfaction and streamline operational procedures.
• Applied conflict-resolution strategies to partner with clients and staff in achieving objectives.
• Promptly resolved customer complaints by addressing negative feedback effectively.
• Fostered a culture centered on customer service, product knowledge, and solution-oriented approaches.
• Supported team members in up-selling products and successfully closing sales with customers.
• Guided employees in managing complex sales scenarios and difficult interactions.