Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Michelle Tiedemann

Greater Sudbury

Summary

Dedicated Registered Pharmacy Technician with extensive experience at Shoppers Drug Mart, excelling in prescription accuracy and patient safety. Proven ability to mentor team members and resolve customer issues effectively. Strong attention to detail and problem-solving skills enhance operational efficiency and quality assurance in fast-paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Registered Pharmacy Technician

Shoppers Drug Mart
11.2021 - Current
  • Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
  • Demonstrated strong attention to detail when verifying technical accuracy of prescriptions and checking product for patient release.
  • Mentored new pharmacy assistants during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
  • Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
  • Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
  • Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
  • Administered Flu and Covid-19 vaccinations to patients during the designated season.

Registered Pharmacy Technician

Loblaws
08.2019 - 11.2021
  • Mentored new pharmacy assistants during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
  • Contributed to successful regulatory inspections by following all policies related to controlled substances handling procedures and documentation requirements.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
  • Verified technical aspect of prescriptions for accuracy and final product check to release to patient
  • Resolved third-party billing, computer system and customer service issues.

Pharmacy Assistant

Pharmasave Pharmacy
09.2017 - 08.2019
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Updated computer system with current customer, payment and inventory information.
  • Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
  • Assisted pharmacists in preparing complex medication compounds, adhering to precise formulations.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Generated labels for prescriptions and maintained accurate records.

Pharmacy Assistant

Costco Pharmacy
01.2016 - 09.2017
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
  • Enhanced pharmacy operations by accurately dispensing prescribed medications to patients.
  • Re-stocked shelves with prescribed medications and health care products.
  • Verified patient information to correctly dispense medications.
  • Greeted customers at counter and provided excellent customer service.
  • Counted and labeled prescriptions with correct item and quantity.
  • Input patient information into computer system for prescription orders.

Pharmacy Assistant

Rexall Long Term Care
04.2014 - 03.2016
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Counted and labeled prescriptions with correct item and quantity.
  • Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Prepared medications for LTC and group homes in a timely matter for delivery.

Education

Pharmacy Technician

CTS Canadian Career College
Greater Sudbury, ON
10-2014

High School Diploma -

Lasalle Secondary School
Greater Sudbury, ON
06-2008

Skills

  • Verifying for prescription accuracy
  • Pharmaceutical calculations
  • Detail-oriented
  • Attention to detail
  • Verbal and written communication
  • Pharmacy and customer records management
  • Problem-solving skills
  • Answering customer questions

Languages

English
Full Professional

Certification

  • Licensed Pharmacy Technician - 2019 (OCP#621688)
  • Injection Training for Pharmacy Technicians - 2021

Timeline

Registered Pharmacy Technician

Shoppers Drug Mart
11.2021 - Current

Registered Pharmacy Technician

Loblaws
08.2019 - 11.2021

Pharmacy Assistant

Pharmasave Pharmacy
09.2017 - 08.2019

Pharmacy Assistant

Costco Pharmacy
01.2016 - 09.2017

Pharmacy Assistant

Rexall Long Term Care
04.2014 - 03.2016

Pharmacy Technician

CTS Canadian Career College

High School Diploma -

Lasalle Secondary School

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Michelle Tiedemann