Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Thompson

Modesto

Summary

I have my Bachelor's Degree in Psychology. I have two years experience working with children and troubled youth. It taught me how to be empathetic, patience, de-escalation techniques, active listening, communication, and how to handle crisis situations. I cooked, watched and stayed awake to ensure clients safety, cleaned and made household duties were taken care of. I have over four years experience with customer service. It taught me how to interact and communicate with people. I am passionate about mental health and would love to be able to work and learn more about the company. I am reliable, dedicated, work well in teams, have good communication skills, and a hard worker.

Overview

10
10
years of professional experience

Work History

Overnight Counselor/Facility Manager

Elite Family System
06.2023 - 03.2025


  • Engaged clients in therapeutic activities during waking hours, fostering positive peer interactions and skill-building opportunities.
  • Assisted clients with personal hygiene routines, promoting self-care skills and independence.
  • Established trusting relationships with clients through active listening, empathy, and clear communication skills.
  • Served as a reliable point of contact for family members or outside service providers during overnight hours.
  • Supported clients in adhering to medication schedules, ensuring proper administration and documentation of medications.
  • Promoted healthy sleep habits among clients by implementing calming bedtime routines customized to individual needs.
  • Ensured client safety and comfort through regular room checks and addressing any immediate concerns.

Grocery Bagger

O'Brien's Supermarket
08.2020 - 05.2021
  • Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
  • Reduced wait times for customers by quickly and accurately bagging groceries.

Sales Associate

Forever 21
05.2015 - 08.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor Of Arts - General Psychology

California State University
Turlock
05.2019

Skills

  • Mental health awareness
  • Self-awareness
  • De-escalation techniques
  • Interpersonal relationships
  • Patience and tact
  • Empathy development
  • Assertiveness
  • Documentation proficiency
  • Counseling

Timeline

Overnight Counselor/Facility Manager

Elite Family System
06.2023 - 03.2025

Grocery Bagger

O'Brien's Supermarket
08.2020 - 05.2021

Sales Associate

Forever 21
05.2015 - 08.2018

Bachelor Of Arts - General Psychology

California State University
Michelle Thompson