Michelle Thompson
Hamilton
Summary
Dynamic professional with a proven track record at LCBO, excelling in customer service and critical thinking. Skilled in staff training and product promotion, I've significantly contributed to sales growth and customer retention. Expert in data entry and adept at creating positive customer experiences, my background enhances team performance and financial accuracy.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
LCBO
11.2022 - Current
- Responded to customer requests for products, services.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained to run shifts, opening and closing.
- Experience in the day to day running of the store including cycle counts, image display set up.
- Ontario wine ambassador.
- Proficient in setting up merchandising displays.
- Experience in leading wine and spirit tastings with customers and leading staff tastings.
Administrative Bookkeeper
GW Thompson Jeweller
01.2010 - Current
- Ensured compliance with tax regulations by preparing and submitting required documentation accurately and within deadlines.
- Optimized payroll processing by staying current on labor laws and maintaining updated employee records, ensuring accurate payments.
- Reduced financial discrepancies by diligently reconciling accounts, identifying errors, and making timely adjustments.
- Maintained high levels of accuracy in all aspects of bookkeeping, reducing risk and improving overall financial health.
- Streamlined bookkeeping processes by implementing efficient filing systems and automating data entry tasks.
Education
Diploma - Business Administration And Management
Mohawk College of Applied Arts And Technology
Hamilton, ONDiploma - Accounting
Mohawk College of Applied Arts And Technology
Hamilton, ON06-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Product knowledge
- Staff training
- Product sales
- Service upselling
- Stock management
- Product promotion
- Key holder experience
- Warehousing functions
Languages
English
Full Professional
Timeline
Customer Service Representative
LCBO
11.2022 - Current
Administrative Bookkeeper
GW Thompson Jeweller
01.2010 - Current
Diploma - Business Administration And Management
Mohawk College of Applied Arts And Technology
Diploma - Accounting
Mohawk College of Applied Arts And Technology
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