Open To Work
Hi, I’m
Michelle Thomas
Customer service
Brampton,ON
Work Preference
Summary
Dynamic sales professional with a proven track record of delivering innovative solutions and leveraging effective communication to enhance customer satisfaction.
Demonstrates a strong ability to adapt to evolving markets and work collaboratively within diverse teams. Skilled in utilizing CRM tools to efficiently manage leads, sales pipelines, and client relationships. Committed to continuous learning and professional development to stay ahead in competitive sales environments, driving revenue growth and establishing long-term customer loyalty.
Overview
22
years of professional experience
4
years of post-secondary education
Work History
Self
Event Planner
03.2017 - 03.2025
Job overview
- Coordinated logistics for various events, ensuring seamless execution and guest satisfaction.
- Developed event concepts and themes tailored to client preferences and objectives.
- Managed vendor relationships, negotiating contracts and overseeing service delivery.
- Created detailed event timelines to guide preparation and on-site activities.
- Collaborated with clients to finalize event details, including décor and catering options.
- Conducted site visits to assess venues and identify potential challenges or solutions.
- Oversaw budget management, tracking expenses and ensuring compliance with financial guidelines.
- Trained and supervised staff to enhance service quality during events and functions.
- Assisted in the preparation of budgets and monitored expenses throughout the duration of an event.
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
- Developed detailed event plans and timelines to ensure successful execution of events.
- Collaborated with leadership and colleagues to coordinate staffing for each event.
- Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
- Created floor plans, seating arrangements, and other visuals as needed for each event.
- Coordinated and managed vendors for events, ensuring all vendor requirements were met in a timely fashion.
- Handled customer service inquiries related to specific events or venues.
- Monitored guest satisfaction levels throughout the duration of an event.
- Supported accurate financial recordkeeping by closely checking bills and approving payments.
- Implemented promotional strategies to maximize conference and convention attendees.
- Helped clients produce brochures, publications and event-specific materials for optimum effect.
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
- Organized guest support services for guests to meet accommodation, transportation and service needs.
- Sourced speakers and special guests for wide range of corporate, industry and charitable events.
- Attended and participated in industry events.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Designed contracts, collected fees, and booked venues for events.
- Worked with professional and trade associations to create memorable and successful events.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
- Facilitated post-event evaluations with clients and internal teams, gathering feedback to inform future event planning.
- Coordinated and executed over XX large-scale events annually, including logistics, vendor management, and attendee experience.
- Implemented comprehensive marketing strategies, including social media, email campaigns, and print advertising to maximize event attendance.
Sickkids HospitalToronto, Canada
Housekeeping: Patient Service Aide
03.2003 - 05.2023
Job overview
- Responding to all emergency codes when paged or announced via the critical care overhead system
- Remaining in the area of the code to assist with getting supplies, delivery of blood, etc.
- Responding to all pages from nurses in the critical care area for hospital supplies, and equipment
- Delivery of specimens, blood, etc. to patient rooms and other areas of the hospital
- Cleaning and disinfecting room upon patient discharge
- Providing room set-ups for patient admissions
- Cleaning and disinfecting surgical trays and equipment after usage
- Responding to all calls coming through on the pager
- Providing training of new staff
- Stocking of bedside carts after patient discharge
- Performing duties in a professional and courteous manner and produce high quality work
- Knowledge of departmental and hospital policies and procedures
- Service Transportation picking up and delivering medication bloodwork and specimens and bring patients to the area
- Trained new employees on how to provide excellent customer service as well as use equipment properly.
- Handled customer complaints professionally while keeping a positive attitude towards them.
- Monitored stock levels and notified management when supplies needed to be replenished.
- Provided excellent customer service by answering questions and addressing complaints in a timely manner.
- Assisted in the preparation of customer orders, including stocking shelves and gathering items.
- Resolved escalated customer issues promptly and professionally.
- Assisted nursing staff with patient care and daily activities.
- Maintained cleanliness and organization of patient rooms and common areas.
- Delivered meals and refreshments to patients following dietary guidelines.
- Supported transport of patients to various departments within the hospital.
- Monitored inventory levels of supplies and reported shortages promptly.
Uber Eats
Customer Service Representative
03.2015 - 11.2019
Job overview
- Assisted customers with order inquiries and delivery issues.
- Facilitated communication between drivers and customers for efficient service.
- Resolved complaints through active listening and problem-solving techniques.
Education
SCI Training
Certificate from Health Care Aide
09.2012 - 02.2013
University Overview
Canadian Aesthetic Academy
Certification from Aesthetics skin care
07.2008 - 01.2009
University Overview
- Performed facials and waxing, maintained appropriate decorum and professionalism at all times, attended training sessions to increase knowledge of products available for sale, informed guests of products available for retail sales, provided the best possible facials and skin care, and empathized with quests as needed.
- Beauty consultant on skin care and facial treatments.
- Major: [name]
C. W. Jeffery's Collegiate Institute
High School Diploma from High School Administration
10.1998 - 01.2001
University Overview
St. Stephen's Employment and Training CentreToronto, ON
Some College (No Degree) from Customer Service And Sales
02.2002 - 09.2002
University Overview
Skills
- Time management
- Attention to detail
- Safety procedures
- Cleaning products
- Cleaning tools
- Interpersonal skills
- Strong Communication skills
- Self-directed
- Motivation
- Keyboarding
- Microsoft Office
- Excel
- Fast learning
References
References
Available upon requestTraining
Training
St. Stephen's Employment and Training Centre, Toronto, ON, 2002
Languages
Languages
English
Additional Skills And Interests
Additional Skills And Interests
- Strong time management skills and proven history of workplace punctuality
- Attention to detail and meticulous use of proper safety procedures
- Experience with a variety of cleaning products and tools
- Good interpersonal and communication skills
- Self-directed and motivated
Timeline
Event Planner
Self
03.2017 - 03.2025
Customer Service Representative
Uber Eats
03.2015 - 11.2019
SCI Training
Certificate from Health Care Aide
09.2012 - 02.2013
Canadian Aesthetic Academy
Certification from Aesthetics skin care
07.2008 - 01.2009
Housekeeping: Patient Service Aide
Sickkids Hospital
03.2003 - 05.2023
St. Stephen's Employment and Training Centre
Some College (No Degree) from Customer Service And Sales
02.2002 - 09.2002
C. W. Jeffery's Collegiate Institute
High School Diploma from High School Administration
10.1998 - 01.2001