Michelle Theriault
Etobicoke,ON
Summary
Experienced Administrative Professional and Office Coordinator with over 12 years of corporate environment expertise. Dedicated and enthusiastic team player with a knack for quickly grasping and applying new concepts. Possesses excellent communication, interpersonal, and organizational skills that facilitate exceptional client service. Known for meticulous attention to detail and ability to thrive under pressure. Highly motivated to expand knowledge and skills. Committed Property Manager focused on ensuring a safe and comfortable environment for residents while advocating for the needs of the building board. Positive and diligent professional who effectively addresses concerns, spearheads repairs, and implements updates to enhance properties. Demonstrated operational and leadership skills as a talented business manager with a goal-oriented and performance-minded approach, backed by 5 years of experience in the multi-residential real estate.
Overview
31
31
years of professional experience
Work History
Building Manager
Cogir Real Estate
05.2019 - Current
- Inspected grounds and facilities to identify necessary repairs.
- Managed operations, maintenance and improvement of properties.
- Conducted regular property inspections to identify potential issues and address them proactively.
- Collected rent, deposits and payments from tenants.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
- Improved tenant satisfaction by addressing maintenance requests promptly and efficiently.
- Performed regular inspections of facility and documented all inspection information in reports.
- Managed daily operations for a smooth-running residential building, ensuring a safe and comfortable living environment.
- Established clear guidelines for tenant responsibilities when it comes to waste disposal practice which led to cleaner premises.
- Coordinated move-ins and move-outs, streamlining the process and minimizing disruptions to other tenants.
- Directed removal of snow and ice from common outdoor areas, parking lots and entrances.
- Regularly updated tenants on upcoming events or changes happening within the building which resulted in increased participation levels.
- Managed tenant inquiries and complaints, significantly improving resident satisfaction.
Law Clerk
Catherine Hibberd LLP
02.2013 - 09.2014
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
- Supported attorneys in preparing for trials by organizing case materials and drafting legal documents.
- Developed a reputation for professionalism and reliability, frequently entrusted with sensitive information and high-stakes assignments.
- Supported legal team by conducting research, drafting briefs, gathering information and interpreting legal documents.
- Participated in client meetings alongside supervising attorneys, gaining valuable exposure to diverse areas of practice within the firm.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
Law Clerk
Catherine Hibberd LLP
06.2011 - 05.2012
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
- Supported attorneys in preparing for trials by organizing case materials and drafting legal documents.
- Developed a reputation for professionalism and reliability, frequently entrusted with sensitive information and high-stakes assignments.
- Supported legal team by conducting research, drafting briefs, gathering information and interpreting legal documents.
- Participated in client meetings alongside supervising attorneys, gaining valuable exposure to diverse areas of practice within the firm.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
Medical Office Manager
MOUNT DENNIS MEDICAL GROUP
07.2010 - 12.2010
- Updated patient files, re-organized office filing system, answered phones, set appointments, determined when to take messages and when to refer call to a doctor, completed billing for medical visits
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Addressed and remedied all patient or team member issues.
Sales & Relationship Management Administrator
CONCENTRA FINANCIAL
01.1995 - 01.2008
- Assisted the Regional Managers in achieving their sales targets by providing quality service to corporate clients, delivered product, program and service solutions to more than 75 credit unions and 240 deposit and mortgage brokers, completed the sales process for clients by completing sales agreements, updating internal records and accounts and sending welcome letters, coordinated tradeshows and conferences, prepared annual budgets and managed operating expenses for three Ontario offices totaling $400K, purchased and controlled office supplies and equipment, managed maintenance schedule and other needed services
Law Clerk
THOMPSON, MacCOLL & STACY
01.1994 - 01.1995
- Prepared legal documents for filing with the courts, assisted lawyers by meeting with clients, drafted Wills and Powers of Attorney and prepared client billings
Executive Assistant, MasterCard Department
CREDIT UNION CENTRAL OF ONTARIO
01.1994
- Diverse responsibilities including preparing letters and documents for the Vice-President, greeting clients, opening and distributing mail and allocating faxes
Education
Accounting/Bookkeeping
Humber College
Toronto, ON09.2019
Skills
- ADMINISTRATIVE
- Excellent knowledge of Microsoft Office: Word, Excel, Access, PowerPoint and Outlook
- OHIP Billing
- Accounting
- Transcription
- Medical terminology and anatomy
- Computerized scheduling
- Coordination of multiple projects to meet required deadlines
- Keyboarding of 50 WPM
- Strong planning skills used to manage corporate functions such as sales conferences
- Strong attention to detail
- PATIENT PRACTICAL CARE
- Patient preparation for various medical examinations
- Positioning patient for diagnostic and imaging tests
- Preparation of tray for physician and technicians
- Chart patient vitals and chief complaint
- Communicate instructions in a professional manner with a comforting tone
- BUSINESS COMMUNICATION
- Effectively communicating corporate and/or legislative changes affecting corporate clients and the portfolios of their clients
- After-sales communication including agreements and detailed information about products
- Organizing events such as trade shows
- BUSINESS DEVELOPMENT
- Successful management of corporate client accounts to achieve sales targets
- Effectively developed business opportunities within client base
- Managing client relationships by providing products and services that facilitate their profitability and growth
- Able to coordinate multiple projects to meet required deadlines
- Expense Reporting
Pages
2
References
available upon request
Volunteer Experience
- Community Volunteer Income Tax Preparer (CVITP) – Canada Revenue Agency 2009
- The Anxiety Treatment Centre 2008
Languages
English
Full Professional
Timeline
Building Manager
Cogir Real Estate
05.2019 - Current
Law Clerk
Catherine Hibberd LLP
02.2013 - 09.2014
Law Clerk
Catherine Hibberd LLP
06.2011 - 05.2012
Medical Office Manager
MOUNT DENNIS MEDICAL GROUP
07.2010 - 12.2010
Sales & Relationship Management Administrator
CONCENTRA FINANCIAL
01.1995 - 01.2008
Law Clerk
THOMPSON, MacCOLL & STACY
01.1994 - 01.1995
Executive Assistant, MasterCard Department
CREDIT UNION CENTRAL OF ONTARIO
01.1994
Accounting/Bookkeeping
Humber College
Similar Profiles
Andy SalgarAndy Salgar
Executive Director at COGIR Real EstateExecutive Director at COGIR Real Estate
Mary Grace RegondolaMary Grace Regondola
Accounts Payable Analyst at Cogir Real Estate-Galaxy Value Add Properties LPAccounts Payable Analyst at Cogir Real Estate-Galaxy Value Add Properties LP
Tyler BiceTyler Bice
Realtor/Outside Sales Manager at Structure Real Estate | Tyler Bice Real EstateRealtor/Outside Sales Manager at Structure Real Estate | Tyler Bice Real Estate