Michelle Tendai
Summary
Seasoned Business Analyst offering 5 years of renowned industry success as part of a SDLC team. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
8
8
years of professional experience
Work History
Business Analyst
Government Of Canada (IRCC)
03.2022 - Current
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
- Collaborated with upper management to drive strategy and implement new processes.
- Led workshops for stakeholders to gather feedback on proposed process changes, fostering a collaborative approach to optimization efforts.
- Conducted requirement workshops, interviews and documentation analysis for requirement gathering and elicitation to present a detailed BRD.
- Collaborated with stakeholders to identify business needs and data sources.
- Served as a subject matter expert on business process analysis methodologies within the organization, mentoring junior team members as needed.
- Managed project timelines and deliverables associated with business process improvements, ensuring successful completion within established timeframes.
- Mapped processes using tools such as Visio to holistically examine business flow and identify improvement opportunities.
- Utilized data visualization techniques to present and explain complex data sets.
- Coordinated testing efforts for proposed changes to ensure smooth integration into existing systems without compromising functionality or stability.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Agile Business Analyst
OneSpaWorld
01.2019 - 02.2022
- Led retrospective meetings after each sprint, fostering cultures of continuous improvement within teams.
- Promoted customer-centric approach in all phases of project lifecycles, ensuring end-user needs remained at the forefront of development efforts.
- Reduced project risks by proactively identifying potential roadblocks and working collaboratively to address them.
- Continuously refined Agile methodologies within organizations, fostering cultures of innovation and adaptability.
- Enhanced team collaboration through daily stand-up meetings and effective communication channels.
- Performed critical analysis on information consolidated from multiple sources, identified and resolved conflicts and broke down high-level information into detailed workable requirements.
- Increased stakeholder satisfaction by consistently delivering high-quality products within established deadlines.
- Collaborated closely with stakeholders to gather feedback on delivered features, refining product backlogs accordingly.
- Worked with Scrum team to test and certify application features before deploying to production.
- Streamlined software development processes by incorporating user stories, acceptance criteria and backlog prioritization techniques.
- Championed cross-functional collaboration by organizing workshops to facilitate knowledge sharing between different departments.
- Evaluated business requirements and translated them into detailed functional specifications for technical teams to implement using tools such as JIRA.
- Facilitated open communication between developers, testers, and product owners, ensuring seamless coordination on project tasks.
- Analyzed business requirements to understand business needs.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Created dashboards to monitor and track key performance indicators.
Human Resources Administrator
OneSpaWorld
07.2016 - 08.2018
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
- Established strong relationships with external partners including recruiters, educational institutions, and industry associations to expand organizational reach in talent acquisition efforts.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
- Assisted in the development of workplace policies that effectively addressed issues such as harassment prevention, equal opportunity employment, and workplace safety.
- Reduced employee turnover with targeted recruitment strategies, thorough candidate screening, and comprehensive onboarding programs.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
CBAP (in Review)
IIBA
SQL Training
Coursera
01.2023
Business Analysis Training
BAWITHSENA
12.2018
BBA - Business Administration
University of The Witswatersrand
11.2015
Skills
- Requirements Gathering & Documentation
- Microsoft Office Suite
- User Acceptance Testing
- Workflow Analysis
- SQL Proficiency
- Software development life cycle
- Business Process & Data Mapping
- Test case scenarios
- Customer Needs Assessment
- Stakeholder Management
- IIBA methodologies
- Business Analysis
Timeline
Business Analyst
Government Of Canada (IRCC)
03.2022 - Current
Agile Business Analyst
OneSpaWorld
01.2019 - 02.2022
Human Resources Administrator
OneSpaWorld
07.2016 - 08.2018
CBAP (in Review)
IIBA
SQL Training
Coursera
Business Analysis Training
BAWITHSENA
BBA - Business Administration
University of The Witswatersrand
Similar Profiles
BOLU ADEDAYOMIBOLU ADEDAYOMI
Client Advisor at Government of Canada/IRCCClient Advisor at Government of Canada/IRCC
Zubeida AliZubeida Ali
CLIENT SUPPORT AGENT at IRCCCLIENT SUPPORT AGENT at IRCC
Jheny Kemberley SurprisJheny Kemberley Surpris
Welcome Agent at IRCCWelcome Agent at IRCC
Maneesh MoturiManeesh Moturi
Business Analyst at CloudTara TechnologiesBusiness Analyst at CloudTara Technologies
Ahmed AliAhmed Ali
Business Analyst at Tanzeel AcademyBusiness Analyst at Tanzeel Academy