Michelle Straszynski
Toronto,Ontario
Summary
- A responsible position that will utilize my organizational abilities and management experience.
- Dedicated individual effective in providing confidential and organized support
- Excellent communicator, enthusiastic, positive with strong organizational skills
- Independent, can work with little or no direction
Overview
24
24
years of professional experience
Work History
Legal Administrative Assistant
John Poletes Professional Corporation
Toronto, ON
01.2019 - 12.2023
- Reviewed wide-ranging contracts and agreements.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Completed data entry of legal documents into electronic filing systems.
- Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Developed and maintained positive relationships with clients and colleagues.
- Enhanced client satisfaction with efficient scheduling and coordination of appointments and meetings
- Perform duties as Commissioner for Taking Affidavits.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Executive Assistant and Office Manager
Icon1 Realty Services Inc. & Centerstone Urban Developments Inc.
Toronto, ON
01.2009 - 01.2019
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Handled confidential and sensitive information with discretion and tact.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Deal Secretary
Homelife Prestige Realty Inc., Brokerage
Toronto Ontario
01.2007 - 01.2009
- Enhanced accuracy of transaction records by diligently updating deal tracking systems and databases.
- Prepared and processed invoices for attorney billing.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Assisted in the closing of deals by compiling, reviewing, and distributing final transaction documents.
- Demonstrated flexibility in adapting to changing circumstances or priorities while working on multiple deals concurrently.
- Offered technical support and troubleshot issues to enhance office productivity.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Office Administrator and Guest Liaison
Suite Toronto Inc.
01.2006 - 01.2009
- Greeted and Checked-In Guests
- Scheduled reservations, meetings and showings of suites
- Managed Client invoicing and payment for guest incidental charges
- Liaised with vendors and cleaning staff
- Handled company's and clients' confidential information and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained detailed records of guest preferences, allowing for tailored service during future visits.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
Team Leader/Assistant Manager
La Senza
01.2002 - 01.2006
- Conducted weekly annual store inventories
- Prepared daily store production and sales reports for head office
- Coached staff in increasing sales and updated company policies
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Motor Clothing Manager
Harley Davidson of Toronto
01.2005 - 09.2005
- Purchased new products for clothing line
- Provided daily and monthly productivity reports
- Scheduled inventory, staff and meetings
- Provided sales training
- Managed and updated online Store.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined daily operations with the implementation of detailed schedules and task allocation for staff members.
- Enhanced store appearance through regular visual displays updates and efficient space utilization.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company's benefit.
- Maintained key item stock levels and wrote or expedited purchase orders.
Store Manager
Claire's Accessories
Toronto, ON & Rochester, New York
01.2000 - 01.2002
- Assisted in opening new stores.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures..
Skills
- Registered Real Estate Agent
- Complex Problem-Solving
- MS Office
- Staff Management
- Key Performance Indicators
- Team Leadership
- Customer Relationship Management
- Administration and Reporting
- Staff Training
- Professional and Courteous
References
References available upon request
Timeline
Legal Administrative Assistant
John Poletes Professional Corporation
01.2019 - 12.2023
Executive Assistant and Office Manager
Icon1 Realty Services Inc. & Centerstone Urban Developments Inc.
01.2009 - 01.2019
Deal Secretary
Homelife Prestige Realty Inc., Brokerage
01.2007 - 01.2009
Office Administrator and Guest Liaison
Suite Toronto Inc.
01.2006 - 01.2009
Motor Clothing Manager
Harley Davidson of Toronto
01.2005 - 09.2005
Team Leader/Assistant Manager
La Senza
01.2002 - 01.2006
Store Manager
Claire's Accessories
01.2000 - 01.2002