Michelle Stewart
GEORGETOWN,ON
Summary
Results-driven Customer Service Expert with a focus on enhancing satisfaction through strategic communication and effective problem-solving. Improved operations and fostered team collaboration, boosting customer loyalty. Developed service policies that strengthened company reputation and minimized escalations. Trained diverse teams to provide exceptional care and delivered proactive coaching.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Customer Service
Country Butcher
Georgetown , ON
09.2024 - 04.2026
- Developed and implemented strategies for customer service excellence.
- Delivered timely customer service that met client needs.
- Assisted clients with inquiries to ensure satisfaction with products and services.
- Advised on solutions that enhanced customer service operations.
Customer Service
Newtons Electric
Brampton, Ontario
01.2020 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assessed customer needs during interactions to provide tailored assistance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
J.A Turner
Brampton, ON06-1987
Skills
- Customer service
- Customer satisfaction tracking
- Service quality assessment
- Client engagement strategies
- Order fulfillment support
- Operational efficiency
- Conflict resolution
- Problem solving
- Effective communication
- Active listening
- Team collaboration
- Customer care
- Service leadership
- Customer service background
Languages
English
Professional
Certification
- Valid Ontario Drivers License
Timeline
Customer Service
Country Butcher
09.2024 - 04.2026
Customer Service
Newtons Electric
01.2020 - 01.2024
High School Diploma -
J.A Turner